News

FOR IMMEDIATE RELEASE
November 28, 2012

Metroplus Ranked #1 Plan In Quality and Patient Satisfaction In 2012

According to the latest Consumer's Guide to Medicaid Managed Care in New York City, from the NY State Department of Health

New York, NY, MetroPlus Health Plan was ranked as the number #1 Managed Care Plan in New York City in Quality and Patient Satisfaction in the Consumer's Guide to Medicaid Managed Care in NYC, issued by the New York State Department of Health.

This new achievement makes MetroPlus Health Plan the #1 plan in New York City based on quality of services and customer satisfaction for seven out of the last eight years, making it to the top for the last four years in a row.

The ratings that make this ranking are based on a comparison of plan rates to statewide averages, with quality measures based on information submitted by the plans, and patient satisfaction ratings obtained from a member survey conducted by the NYS Department of Health.

According to the latest report, MetroPlus was ranked once again as one of the best Medicaid Managed Health Care Plan in New York City, this year, along with Neighborhood Health Providers and HIP (Emblem Health). This report shows MetroPlus performing over all plans in the City in areas of Child and Adolescent Health, Adult Preventive Care, and achieving the maximum score in areas of Women's Preventive Care and Cardiovascular Care.

"Through these results, MetroPlus Health Plan proves again its relentless commitment to providing members with high quality care and customer satisfaction," said MetroPlus President & CEO, Dr. Arnold Saperstein. "I am very proud of the unwavering efforts of all MetroPlus' staff, and of what we have been able to accomplish in partnership with the New York Health and Hospital Corporation ensuring that each and every New Yorker receives the care they need."

This year's distinction comes to complement MetroPlus' last year's ranking as the best Medicaid Managed Health Care Plan in New York State, among over 15 public and private managed care plans, reaching the maximum score of 100 quality points and becoming the only plan in the State to achieve the maximum reward offered by the State Quality Incentive Awards Program.

Contact: Ian Michaels (HHC) (212) 788-3339

About MetroPlus

MetroPlus Health Plan, Inc. is a health services plan certified under Section 4403-a of the New York Public Health Law and a wholly-owned subsidiary of the New York City Health and Hospitals Corporation (HHC), the largest municipal healthcare organization in the country, MetroPlus provides managed care to over 430,000 eligible people living in Manhattan, Brooklyn, the Bronx and Queens.

In addition to Medicaid Managed Care, MetroPlus offers Child Health Plus, Family Health Plus and several Medicare Advantage Plans and a Special Needs Plan (SNP) for people with HIV and their families. In operation for more than 25 years, MetroPlus offers a vast network of primary care doctors and specialists, including many independent community providers. Plan staff is drawn from the communities that MetroPlus serves and speaks more than seventy languages.

About HHC

The New York City Health and Hospitals Corporation (HHC) is a $6.7 billion integrated healthcare delivery system with its own 420,000 member health plan, MetroPlus, and is the largest municipal healthcare organization in the country. HHC serves 1.4 million New Yorkers every year and more than 475,000 are uninsured. HHC provides medical, mental health and substance abuse services through its 11 acute care hospitals, four skilled nursing facilities, six large diagnostic and treatment centers and more than 70 community based clinics. HHC Health and Home Care also provides in-home services for New Yorkers. HHC was the 2008 recipient of the National Quality Forum and The Joint Commission's John M. Eisenberg Award for Innovation in Patient Safety and Quality. For more information, visit www.nyc.gov/hhc or find us on facebook.com/nycHHC or twitter.com/HHCnyc.