About

Language Access Plan

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What is the Language Access Implementation Plan?

The Language Access Implementation Plan explains how New York City Department of Veterans' Services will provide language access services to people who have limited English proficiency. It outlines our policies, procedures, and resources for ensuring meaningful access to our program and services. The Language Access Implementation Plan has been last updated in December 2023. You can read it here.

If you have any questions or concerns about getting translation and interpretation services at New York City Department of Veterans' Services, please email Connect@veterans.nyc.gov.

 

How Can I File A Complaint About Language Access?  

You can file a complaint if you did not receive service from NYC Department of Veterans' Services, because of the language you speak. You can file a complaint anonymously. You are not required to leave your name, if you want to be anonymous.  

You can file complaints by:
 Emailing the NYC Department of Veterans' Services Language Access Coordinator at Connect@veterans.nyc.gov, or 
Calling 311 or 212-NEW-YORK (212-639-9675)

 

Google Translate Disclaimer

New York City Department of Veterans' Services website is provided in English. However, the "Google Translate" option may assist you in reading it in other languages. Please note that “Google Translate” cannot translate all types of documents, and it should not be relied upon for vital information. New York City Department of Veterans' Services does not guarantee the accuracy of the translation provided by this tool.