MoveMORE Ambassador - FAQs

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Android Phones (4.2 and above through Google Fit), Apple Watch, IPhone 5s and up through Apple Health App, Fitbit, Garmin, Google Fit (Android, Pebble, Xiaomi), Misfit, and Withings (now Nokia)

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• Download the app on the mobile device you intend to use during the challenge by using the following link: https://link.movespring.com/join?groupId=413&orgCode=nyc123. You may also use this link to sign up online.
• Enter the following organization code: nyc123. Confirm “WorkWell NYC” as the organization. 
• Create your account, then select the type of fitness tracker you have
• Give MoveSpring permission to link your tracker to the app to see your step data
• Select your agency’s team and begin walking!
  
  *IMPORTANT: Be sure to enable push notifications so you can receive alerts when we post in the app or when someone messages you!*

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• Go to your “Profile” on the bottom right-hand corner of your screen
• Select the settings gear icon and scroll down to the “Push Notifications” section
• Select “Push Notifications”
• Switch your notifications ON to receive alerts (when they are BLUE they are ON)
• You can turn off your push notifications at any time!

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• Step 1: MoveSpring will pull your steps from your tracking device app (FitBit, Apple Health, etc). See question #5 for instructions!
• Step 2: Open up the MoveSpring app on your phone and give it a few seconds to pull the data! If you noticed that your steps haven’t synced to the app, click on the sync button in the upper left-hand corner of the screen.
• Step 3: Repeat daily! MoveSpring does not sync your steps for you unless the app is opened! (This is to prevent your battery from being drained.)

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Android:

Make sure you have Google Fit* downloaded on your phone:

• Navigate to your “Profile” on the bottom right of the screen, then the Settings gear icon on the top right in the app
• Select “Device” and then scroll to find Google Fit from the list of devices

Give MoveSpring permission to access your steps, distance and active minutes by clicking “Allow”. You are now connected!

*If you have multiple Google accounts on your phone, please be sure to select the same account you are using in Google Fit.

iPhone:

• Navigate to your “Profile” on the bottom right of the screen, then the Settings gear icon on the top right in the app
• Select “Device” and then scroll to find Apple Health App from the list of devices
• Give MoveSpring Permission to access your steps, distance and active minutes by clicking “Allow”
• You will then need to navigate to your “Apple Health App”
• Select “Sources” and then “MoveSpring”
• Turn “Active Energy”, “Steps” and “Walking and Running” to ON (They will turn green)*
• You are now connected!

*If you don’t see your steps, go to “Settings” > “Privacy” > “Motion and Fitness”, or “Settings” > “Privacy” > “Health” > “MoveSpring”. If any of these Settings are turned OFF (not green) your data will not sync.
   
External tracking device:

• Navigate to your “Profile” on the bottom right of the screen, then the Settings gear icon on the top right in the app
• Select “Device” and then scroll to find your device type (e.g., Garmin, Fitbit, et al.)
• Enter your username and password for the account your device is connected to
• Complete your account by creating a MoveSpring username, password, and profile details.

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There could be a few reasons for this! MoveSpring pulls steps data from your device’s cloud, not the device directly. Please check that you have synced your device’s app that is connected to MoveSpring.* (i.e. Apple Health, Fitbit, Google Fit)

With an Apple Watch or iPhone, you may need to tap the circular arrow button in the upper left-hand corner (“Refresh”) to force the sync to happen.

*The app currently does not run in the background on your phone, to prevent it from running down your battery. But if you miss a day and the app is not pulling data from your device, please reach out directly to MoveSpring.

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You will have to manually enter your daily steps. You will be able to edit the previous 5 days of data in this mode. MoveSpring does not combine activity between devices, so if you choose manual entry, you will need to manually calculate totals between each device before inputting.

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Online:

• Log in to your MoveSpring account via the web: https://movespring.com  
• On the screen, select “Manual edit previous activity” as your option
• Add in your steps and hit “save”!

On a mobile device:

• Open the MoveSpring app and select “manually edit previous activity”. This is located under your total steps for the day.
• Enter your steps, distance and/or active minutes (you can edit up to the last 5 days)
• Click “Save”
• If you do not see "manually edit previous activity” simply click on “profile” in the bottom right corner, select the settings gear icon in the top right corner then scroll down and select “device”. Once there, you should see the option to manually enter your steps. After this, you will be taken back to the main screen where you can now manually enter your steps.

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No! This challenge is based on the number of steps you take, so your stride length does not matter. Someone with a longer stride may record the same number of steps as someone with a shorter stride, even though they have traveled a greater distance.

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You should have been prompted to select one of your agency’s teams after you created your MoveSpring account. If you do not see “STEPtember Walking Challenge!” and your agency’s logo on your dashboard, please reach out to WorkWell NYC at workwell@olr.nyc.gov and someone will assist you.

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Open the MoveSpring app and scroll down to the STEPtember Challenge. Click on “change team” (This can be found below your team’s logo). Next, you will be asked if you are sure you want to leave your current team, select “leave team”. Return to the dashboard and select the new team you’d like join. Be sure this team belongs to your agency!

NOTE: You are able to change teams as many times as you like prior to the start of the challenge. However, once the challenge begins, this feature will NO longer be available.

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• Go to the Settings gear icon under your Profile tab
• Click “Edit Photo” under current image
• Select image from your camera roll (you will have to allow MoveSpring access to your photo or camera roll) or take a new photo
• Click “Choose”

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You can communicate via the message feed in the Challenge!

• Log in to your account or app
• Click on the “Chat” button in the bottom center of your home page
• Select the group you’d like to chat with. (You can send a message to everyone in the challenge or just your teammates!)
• Post on your page via the text box provided (only participants in your team can view this feed). You can also include pictures by tapping the camera or picture icon under the text box!

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Click on a username anywhere in the app to view a person's profile. Click on the "Add Friend" button to send them a friend request!

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• Sign in and go to your Settings via the gear icon under your Profile tab
• Click “Password” and enter new password in both boxes
• Click “Save”

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• Click on “Login” and then “Forgot Password”
• Enter the email you used to sign up on MoveSpring
• Follow the directions in the email to reset your password.*

*If you don’t receive an email from MoveSpring within 5 minutes, please check your spam folder. If you continue to have issues resetting your password, reach out directly to MoveSpring.

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• Sign in and go to your Settings via the gear icon under your Profile tab
• Click “Delete Account” at the bottom
• Click "Yes/No", then click confirm

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If you are having technical issues, please reach out to MoveSpring directly:

Via the app: Click on “profile” in the bottom right-hand comer then select “need some help? Contact support”. This should be located beneath your profile picture.

Via the web: Click on the message icon in the bottom right-hand corner of the screen.

If you have any questions regarding the challenge, please reach out to workwell@olr.nyc.gov. Be sure to include "STEPtember Inquiry" in the subject line.

 

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The leaderboard will be updated in real-time via the MoveSpring app/webpage. Check back often to see how your team is doing in the rankings! Be sure to check out the ways to win page to see how you get earn a prize!