For housing recovery issues and information on the NYC Build It Back Program, contact NYC Housing Recovery.

Build It Back Customer Service is available to answer questions Monday through Friday, 9 AM - 5 PM. Please call (212) 615-8329 or

For questions pertaining to legal matters, you can contact the Legal Department by email or by fax at (212) 312-0857.

For matters pertaining to New York State's Freedom of Information Law please visit the City of New York's Open Records website, or email Build It Back's FOIL Office at Paper requests may be submitted to the Mayor's Office of Housing Recovery Operations, Church Street Station, P.O. Box 468, New York, New York 10007.

You may also call the New York City Department of Investigation's Hurricane Sandy Recovery Fraud Hotline at 212-825-5959

Complaint Policy

Build It Back Program Complaints

The Program accepts written complaints from citizens on issues related to the Build It Back disaster recovery program. Written complaints should be mailed to:

NYC Build It Back
Attn: Complaints
14 Murray Street #150
New York, NY 10007

The Program will make every effort to provide a timely written response to every citizen complaint within fifteen (15) working days of the receipt of the complaint, where practicable.

Discrimination Complaints

Under the New York City Human Rights Law, Program applicants cannot be denied housing because of the applicant's actual or perceived race, creed, color national origin, age, disability, gender (including gender identity and sexual harassment), sexual orientation, marital status, partnership status, alienage or citizenship status, lawful occupation, lawful source of income, or because children may be residing with the applicant.

If you are a Program applicant and believe that you are a victim of housing discrimination, you should dial 311 to reach the NYC Commission on Human Rights or visit

In addition, under Federal law, it is illegal to discriminate against any person because of race, color, religion, sex, handicap, familial status, or national origin.

If you are Program applicant and feel that you have been discriminated against under Federal law, you may file a complaint of housing discrimination:

U.S. Department of Housing and Urban Development
Assistant Secretary for Fair Housing and Equal Opportunity
Washington, D.C. 20410
1-800-669-9777 (Toll Free)
1-800-927-9275 (TTY)