Contacts

To contact the Mayor’s Office of Housing Recovery Operations, please send an email to housing@recovery.nyc.gov.

To reach HRO Customer Service, please call 212-615-8329 or email housing@recovery.nyc.gov. HRO Customer Service representatives are available Monday through Friday, 9 AM - 5 PM   

For questions pertaining to legal matters, please contact HRO’s Legal Department by email legal@recovery.nyc.gov or by fax at (212) 312-0857. 

For matters pertaining to New York State’s Freedom of Information Law, please visit the City of New York’s Open Records website, or email HRO’s FOIL Office at foil@recovery.nyc.gov. Paper requests may be submitted to the Mayor’s Office of Housing Recovery Operations, Church Street Station, P.O. Box 468, New York, New York 10007.