We would like to remind New Yorkers to be aware of scammers that are pretending to be utility workers or customer service representatives. If you are ever in doubt about the identity of one of our employees, please call DEP Customer Service at (718) 595-7000 to speak to one of our representatives.
We offer our customers several safe and secure payment options. Learn more about How to Pay Your Bill.
Our field employees will generally have a prearranged appointment before visiting your home or property. They will travel in marked vehicles, wear uniforms and carry badges (ID cards). They will never ask for payment. DEP customer service representatives will never reach out to you asking for your Social Security number or banking information.