BSA Website Accessibility Statement

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The Board of Standards and Appeals is committed to ensuring its digital content is accessible to and usable by people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

BSA Five-Year Accessibility Plan

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our digital content is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to this accessibility standard.

Feedback

We welcome your feedback on the accessibility of our digital content. Please let us know if you encounter accessibility issues by using the Website Accessibility Feedback Form. If you need assistance accessing a particular program or service, please reach out to the Board of Standards and Appeals Disability Services Facilitator at (212) 386-0009 or BSA frontdesk.

Assessment Approach

The Board of Standards and Appeals assesses the accessibility of its digital content through self-evaluation.

Grievance Procedure for Members of the Public Alleging Discrimination Based on Disability

Any member of the public alleging discrimination on the basis of disability in the provision of services by BSA may file a grievance with BSA, which should contain:

  • the name, address, telephone number and/or email of the grievant and
  • information about the alleged discrimination, such as the location, date, and description of the incident or alleged violation of the ADA, Rehabilitation Act, New York State Human Rights Law, or New York City Human Rights Law.

“Grievance” is the term for the allegation filed with BSA by a member of the public.

“Grievant” is the term for the person alleging discrimination in the grievance.

Notice: The following grievance and grievance appeal procedures are for reporting of disability-based discrimination in the provision of services by BSA only.

When and How to file a grievance

The grievance should be submitted as soon as possible, but no later than sixty (60) calendar days after the alleged violation to:

Toni Matias
Board of Standards and Appeals
22 Reade Street,1st Floor
New York, NY 10007
212-386-0085
Tmatias@bsa.nyc.gov

The grievance may be filed in one of two ways:

  1. By submitting the grievance in writing by mail or email using the above address; or
    Upon request, by an alternative means, such as an in-person interview or an audio recording, describing the incident or alleged violation of the ADA, Rehabilitation Act, New York State Human Rights Law, or New York City Human Rights Law. A request for an alternative means of filing may be granted as an accommodation for a grievant with a disability.

Timeline Following Filing of Grievance

Within fifteen (15) calendar days after receipt of the grievance, the Disability Service Facilitator or designee will contact the grievant to discuss the grievance and possible resolutions. Within fifteen (15) calendar days of this contact with the grievant, the Disability Service Facilitator or designee will provide a response in writing. Grievants may request the response in an additional format accessible to them, such as large print, Braille, or audio recording. This response will address the grievance, describe BSA’s position, and offer options for substantive resolution of the grievance, where applicable.

When and How to File an Appeal

The grievant may appeal BSA’s decision within thirty (30) calendar days of receipt of BSA’s response.

The appeal should be mailed to:

Commissioner Shampa Chanda
New York City Board of Standards of Appeals  
22 Reade Street, 1st Floor
New York, NY 10007

The appeal may be filed in one of two ways:

  • By submitting the appeal in writing and by mail using the above address; or
  • Upon request, by an alternate means, such as an in-person interview or an audio recording, describing the incident or alleged violation of the ADA, Rehabilitation Act, New York State Human Law, or New York City Human Rights Law. A request for an alternative means of filing may be granted as an accommodation for a grievant with a disability.

Timeline Following Filing of Appeal

BSA’s response to the appeal will be provided to the grievant in writing within thirty (30) days following receipt of the appeal. Grievants may request the response in an additional format accessible to them, such as large print, Braille, or audio recording. This response will address the appeal, describe BSA’s decision, and offer options for substantive resolution of the appeal, where applicable. All written grievances, appeals, and responses in connection with a grievance made to BSA will be retained for at least three (3) years.

Note: Upon request to the Disability Service Facilitator, this page can be made available in an alternative format.

Five-Year Accessibility Plan

BSA is developing a Five-Year Accessibility Plan in accordance with Local Law 12 of 2003. BSA'S Plan can be viewed at:
https://www.nyc.gov/assets/bsa/downloads/pdf/BSA-5-Year-Plan_24-28.pdf

Date

This statement was created on 3/28/2024.