Mobile phone displaying "Always call 911 if you can. Text only if you can't."
Always call 911 if you can
Text only if you can't

Emergency? Call 911.
Can't Talk? Text 911.

Text-to-911 is a reliable and safe way to reach emergency services in New York City. You should always call 911 if you can and text 911 only if you can’t. Text-to-911 is beneficial to the Deaf, people with hearing loss or speech disabilities, and those who can't safely call 911.
Text-to-911 is free, works through short message service (SMS) with cellular carriers, and requires a text or data plan. Text-to-911 is available in English and Spanish in the five boroughs.  

To use Text-to-911 as efficiently as possible: 

  • Enter 911 without spaces or hyphens.
  • Let the operator know if you are Deaf.
  • Text the reason for your emergency.
  • Text your full address and cross streets, if available, and borough.
  • Use complete words and sentences, not abbreviations.
  • Don’t text 911 in a group chat or send photos, videos, GIFs, or emojis.
  • Answer all of the operator’s questions. The operator will end the chat.
  • Don’t text and drive.