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NYPD Expands Quality of Life Teams to the Bronx Following Successful Pilot Program

July 21, 2025

Since Inception, Q-Teams Have Responded to Over 15,700 Quality of Life Calls

Pilot Commands Reduced Non-Emergency Response Times by an Average of 40 Minutes


New York – New York City Police Department (NYPD) Commissioner Jessica S. Tisch today announced the expansion of the NYPD’s Quality of Life Teams to the entire borough of the Bronx. This work is part of the department’s public safety initiative focused on tackling the daily issues that impact New Yorkers’ sense of safety and well-being, including cracking down on illegal mopeds, towing abandoned and derelict vehicles, cleaning up encampments, addressing outdoor drug use, and responding to noise complaints.

Starting in April, the NYPD launched Q-Teams in six pilot commands, and to date, Q-Teams have improved non-emergency response times by an average of 40 minutes, towed 623 vehicles, and seized 282 illegal e-bikes, scooters, and mopeds. Following the success of the pilot program, last week, the NYPD expanded Q-Teams to every precinct in Manhattan. To date, Q-Teams have responded to more than 15,700 911 and 311 calls, with 918 of those calls answered last week in Manhattan alone. The NYPD will continue to expand these efforts to every precinct in Brooklyn on July 28, Queens on August 11, Staten Island on August 18, and to all housing commands on August 25.

“We launched the Quality of Life Division with a simple mission: to address the daily problems that have plagued our communities and chip away at people’s sense of safety,” said NYPD Commissioner Tisch. “In just a few months, our Q-Teams have done exactly that — removing hundreds of abandoned vehicles, seizing illegal e-bikes, scooters, and mopeds, and improving the conditions that New Yorkers see every day and want resolved. With today’s expansion across the Bronx, we’re bringing that same urgency and visibility to every precinct in the borough and showing the people of this city that we hear their complaints.”

“Every New Yorker deserves clean streets, safe neighborhoods, and vibrant public spaces — and our administration will continue to do everything we can to make New York City safer and improve quality of life for everyone,” said New York City Mayor Eric Adams. “Since this pilot began, the results have been incredibly promising — with response times for more than 15,700 calls for service down an average of 40 minutes. This expansion of the Quality of Life Division into the Bronx is not just about enforcement; it is about investment in dignity, livability, and respect for this proud, resilient community.”

Pilot Program Results

On April 14, the NYPD launched Q-Teams across six pilot commands: the 13th, 40th, 60th, 75th, and 101st precincts, along with Police Service Area 1. Since the launch through July 20, Q-Teams responded directly to communities and made significant improvements to New Yorkers’ quality-of-life concerns.

13th Precinct:

  • Responded to 1,931 911 and 311 calls 
  • Towed one abandoned and derelict vehicle 
  • Seized 42 illegal e-bikes, scooters, and mopeds

40th Precinct:

  • Responded to 3,034 911 and 311 calls
  • Towed 48 abandoned and derelict vehicles
  • Seized 73 illegal e-bikes, scooters, and mopeds

60th Precinct:

  • Responded to 2,270 911 and 311 calls
  • Towed 283 abandoned and derelict vehicles
  • Seized 68 illegal e-bikes, scooters, and mopeds

75th Precinct:

  • Responded to 5,424 911 and 311 calls
  • Towed 238 abandoned and derelict vehicles
  • Seized 60 illegal e-bikes, scooters, and mopeds

101st Precinct:

  • Responded to 1,372 911 and 311 calls
  • Towed 49 abandoned and derelict vehicles
  • Seized six illegal scooters and mopeds

Police Service Area 1:

  • Responded to 784 911 and 311 calls
  • Towed four abandoned and derelict vehicles
  • Seized 33 illegal scooters and mopeds 

In addition to Q-Team operations, the following NYPD units also contributed to addressing quality-of-life conditions in the pilot commands and Manhattan through July 20 with the results below: 

  • Vehicle Response Team: Towed 3,498 abandoned or derelict vehicles
  • Smoke Shop Task Force: Executed 914 inspections and padlocked 165 smoke shops
  • Encampment Team: Resolved 2,008 homeless conditions year-to-date


Q-Teams are comprised of officers from across the NYPD who undergo specialized training on how to address non-emergency, quality-of-life concerns, including noise complaints, illegal vending, outdoor drug use, unregistered vehicles, encampments, and reckless e-bike and scooter riding. Each team receives additional instruction in discretionary responses to specific conditions as an alternative to using enforcement tools.

The NYPD holds monthly Q-Stat meetings – modeled after the NYPD’s main crime data tracker, CompStat – to analyze precinct and public service data related to 311 calls and requests. This process helps examine operation outcomes, identify neighborhoods that are most susceptible to recurring quality-of-life issues, and hold precincts accountable. New York City’s 311 system, NYC311, is a non-emergency service that allows New Yorkers to report non-emergency issues, request city services, and discover information about government programs.