Frequently Asked Questions

How does 311 validate locations for requests for service?

311 validates locations for requests for service using one of three possible methods: exact address (for example, 125 Hyland Blvd.), intersection search (30th Street and Main), or block search (Fulton between William and Nassau). The majority of service requests have an exact address, which is required to accurately categorize requests by City Council District and Community Board. A given block or intersection may fall into two or more of these areas. When this occurs, these requests for service are not included in the Community District and Community Board portion of the reports, but will be included in the Borough and ZIP Code portion of the reports. As a result, the totals in each location-based report may vary.

Definitions of Terms:

  • Created - The number of all new requests for service that the agency received within the given reporting period.
  • Closed - The total number of requests for service that the agency reported to 311 as being closed within the given time period, regardless of when they were received. Closed requests may not reflect when the request was fulfilled, but when the agency saw and began action in regard to the request.
  • Average Days to Close* - Measures how long it took the agency to close a given request for service. This is calculated in calendar days and is the difference between when the request for service was created and when the agency changed the status of the request to  "closed".

*Average Days to Close information does not represent the actual time it took for the agency to fulfill the request for service. Rather, this data reports on the time elapsed between when the request was received and when the agency marked the request as closed.

Download the index of agency acronyms (in PDF)