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Key Contacts

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Key Contacts

Below is a list of agencies and their contact information. We recognize the value of your time and aim to direct you more quickly to the appropriate agency for the program or assistance you need.

For questions/complaints about:

Access-A-Ride (AAR)

MTA Paratransit Service
877-337-2017

For questions or complaints about Access-A-Ride service, information on how to apply or recertify for AAR or for questions concerning the E-hail Pilot Program please call 877-337-2017 or visit Access-A-Ride's website.

Accessible Taxi

Taxi & Limousine Commission (TLC)
311 or (646) 599-9999

Passengers, Learn How to Request an Accessible Ride

There are four ways to request a New York City wheelchair accessible taxi through the Citywide Accessible Dispatch Program:

Learn More About Accessible Dispatch

The Citywide Accessible Dispatch Program is operated by Medical Transportation Management, Inc. (MTM). Additional information on the program can be found at accessibledispatch.org. For questions or to provide feedback about the Citywide Accessible Dispatch service, contact MTM at (646)-599-9999 or email accessibledispatch@mtm-inc.net. To file a complaint with the TLC about an Accessible Dispatch trip visit Filing a Complaint with the TLC or contact 311. To learn more about your rights as a passenger visit Bill of Rights. Visit TLC’s website. 

Parking Permits for People with Disabilities

NYC Department of Transportation (DOT)
(718) 433-3100

For questions, complaints or applications for the blue hanging tag or the dashboard placard please call the NYC Department of Transportation (718) 433-3100 or NYC DOT ADA Coordinator at Accessibility@dot.nyc.gov or (929) 441-9658. Visit the DOT Accessible Parking Permit page. 

Housing Issues

Call 311 and ask for the Tenant Helpline

If you are a tenant and have a housing concern, please call 311 and ask for the Tenant Helpline and you will be able to speak with a Specialist during the hours listed below or have the option to leave a voicemail. If you are calling outside the Tenant Helpline hours, please leave a voicemail message with your name and contact information in a clear and concise manner. Note that a Specialist will call you back from a number you are not familiar with.  You may also fill out an online form at this page.

The Tenant Helpline Operating Hours

Days of Operation Hours
Monday 9:30 AM - 4:30 PM
Tuesday - Friday 9:30 AM - 5:30 PM
Saturday 10:30 AM - 5:30 PM

You may also visit the Tenant Resource Portal to find resources that may be available to you.

Discrimination

NYC Commission on Human Rights (CCHR)
212-416-0197

If you believe you have been discriminated against, you can contact the NYC Commission on Human Rights (CCHR) at (212) 416-0197 or Visit the CCHR website.

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In addition, any of these agencies can be contacted directly by calling 311 or text to 311-692 and asking for that agency.

If you do not see the agency that best fits your inquiry please call 311 or text to 311-692.