Project: Women Entrepreneurs NYC



Women Entrepreneurs NYC is an initiative to expand women entrepreneurship, with a special focus on underserved women and communities. Over the next three years, WE NYC will connect 5,000 women to free training and business services to help them start and grow their businesses.

Agency: Department of Small Business Services

Point of Contact: tbd

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Project: Designing for Financial Empowerment



Designing for Financial Empowerment is a cross-sector initiative to explore how service design can be used to make public sector financial empowerment services more effective and accessible. The initiative is a unique partnership betweeen local government, philanthropy, and academia.

Agency: Office of Financial Empowerment

Point of Contact: tbd

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Project: Neighborhood Opportunity Network



Neighborhood Opportunity Network (NeON) is a network of community organizations, government agencies, local businesses, and community residents focused on connecting probation clients who live in the target neighborhood to opportunities, resources and services.

Agency: Department of Probation

Point of Contact: tbd

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Project: Futuring Workforce Development



The Department of Small Business Services worked with the Parsons DESIS Lab to imagine new types of workforce development services that could benefit New Yorkers in the year 2040. The goal of the project was not to predict the future, but rather to generate new ideas about workforce development in the present.

Agency: Department of Small Business Services

Point of Contact: tbd

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Resources: UX & Digital Design


US Web Design Standards

Open source UI components and visual style guide to create consistency and beautiful user experiences across U.S. federal government websites.

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US Digital Services Playbook

A playbook of 13 key “plays” drawn from the private sector and government that will help government build effective digital services.

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UK Digital Services Manual

Discover what it means to be part of an agile, user-focused and multidisciplinary team, delivering digital services in government.

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Resources: Service Design


Service Design Toolkit

This toolkit is an introduction to the methodology of service design. This toolkit includes materials for a workshop, a poster, a manual, and technique cards.

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Public Service Design

Service design is a method for inventing or improving services. This manual guides civil servants in understanding and utilizing service design.

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Resources: Design Thinking


Design Thinking for Educators

The toolkit contains a design thinking process overview, methods and instructions that help you put design thinking into action.

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Design for America Process Guide

This guide is designed to help you understand and apply the skills and attitudes of the human-centered design process.

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Resources: Strategic Design


Recipes for Systemic Change

This book explores the Helsinki Design Lab studio model, as well as an introduction to Strategic Design and a "how-to" manual for organizing studios.

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Legible Practises

This book is about stewardship: the art of aligning decisions with impact when many minds are involved in making a plan, and many hands in enacting it.

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