“Lean” leaders who embraced the Toyota process improvement method known as Breakthrough at HHC gained skills for improving quality, efficiency and the patient experience, and found opportunities for advancement.

Queens Hospital's newly expanded Comprehensive Psychiatric Emergency Program (CPEP) helps meet the growing need for healthcare services. Dr. Martin Maurer, Director of Psychiatry, tells us about the specialized unit for people in crisis.

As a Dominican immigrant, Milton Nuñez has empathy for the community he serves as the new executive director of Lincoln Hospital, and uses his aptitude for math and computing to help doctors and nurses serve patients even better.