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April 2013
The Queens (and Kings) of
Patient Satisfaction

With better team work, more direct communication with patients, and a desire to improve the patient experience, Queens Hospital nurses are helping to improve patient satisfaction and serving as a model for the HHC system.

Prescription for Safe Use of
Opioid Painkillers

HHC is the first adopter of voluntary guidelines for the safe prescription of opioid painkillers in New York City emergency rooms. Dr. Stuart Kessler, Emergency Department Director at Elmhurst Hospital, tells us more about the guidelines.

A Passionate Advocate for Sexual
Assault Victims

As head of the Sexual Assault Response Team at Elmhurst and Queens hospitals, Glenda Guzman leads a team that provides medical care and counseling for the patient and forensic evidence to catch the attacker.

MORE STORIES
dot Quality Improvement Fellows Selected
dot Social Workers Honored
IN THE NEWS
dot Senior-Friendly Nurse Training
NYC Media-That's So New York, 03/2013,
Queens, Elmhurst Hospitals
dot Music & Memory Program
Staten Island Advance, 03/11/13
Sea View Hospital
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