Food Service Operators
Whether you work in a restaurant, soup kitchen or other food service establishment, the Health Department has important information about operating a clean, safe, healthy and legal business. Use the links provided on the left to find the guidance and information you need.
Business Owner's Bill of Rights
- Bill of Rights (PDF)
Other Languages: Español | Русский | 繁體中文 | 简体中文 | Kreyòl ayisyen | 한국어 | বাংলা | Italiano | Polski | العربية | Français | اردو | ײִדיש - To submit confidential feedback on inspections, visit nyc.gov/customersurvey.
Customer Service Office
The Customer Service Office for food establishments, temporary food service establishments and mobile food vendors is open to walk-ins and by appointment.
Hours: Monday to Thursday, 9 a.m. 4 p.m., and Friday, 9 a.m. to 2 p.m.
Location: 125 Worth Street, Room 1020, Manhattan
To schedule an appointment:
- Email infobfscs@health.nyc.gov. In the subject line, put "Customer Service Appointment".
- Call 212-676-1600.
New or renewal permitting services are not offered at this location. To find out how to apply for or renew a permit, visit Food Establishment Permits.
Services Offered:
- Information about compliance with health code regulations
- Food safety
- Letter grading
- Smoke free air act
- Menu posting requirements (calorie labeling, sodium warning)
- Consultative inspections
- Guidance regarding applying for or renewing a permit or license
- Reopening guidance and recommendations
- Plan review
- Replace a letter grade card
- Provide required signs, posters and other educational materials
- Review and approval of Hazard Analysis and Critical Control Point (HACCP) plans
- Provide inspection history reports
- Meet with Ombudsperson (by appointment only)
Inspection History Report of Repeat Violations for Your Restaurant
Operators may request a 3-year inspection history report for their food service establishment. The report includes a list of your establishment’s repeat violations and information about how they can be avoided.
Food Safety Workshop Presentations
- Policy Efforts in Food Service Establishments To Reduce the Burden of Chronic Disease (PDF)
Other Languages: Español | 简体中文 | 繁體中文 | বাংলা - Adulterated Foods: What Food Service Operators Need to Know (PDF)
Other Languages: Español | 简体中文 | 繁體中文 | বাংলা - Food Safety Updates (PDF)
Other Languages: Español | 简体中文 | 繁體中文 | বাংলা
Additional Resources
- NYC Health Code for Food Service Establishments (PDF)
- What Your Need to Know About the Updated Calorie Labeling Rule (PDF)
- Consultative Inspections for New Food Service Establishments (PDF)
Other languages: 繁體中文 | 한국어 | Español | Русский | Kreyòl ayisyen - Rights and Responsibilities for Restaurants Using Delivery Apps