All visitors are entitled to a safe and legal place to stay while they are in New York City. Illegal short-term rentals can target tourists with bait-and-switch tactics. Visitors may arrive to find your host is unavailable or unreachable. You may find there is no longer a place to stay, that you are staying somewhere other than where you reserved your stay, or that the amenities advertised online are not available. Your rental may be unsafe, unsanitary, or occupied by others. If you are a tourist in New York City and suspect you have been taken advantage of or are living in unsafe conditions, here is how to let us know:
With your help, OSE can stay in the know about illegal short-term rentals throughout our city; together we can ensure our neighborhoods stay strong, stable and secure.
Do you suspect illegal short-term rental activity in your neighborhood?
Call 311 or submit a complaint online.