Language Access Plan

Kenya M. Lee
Language Access Administrator

In July 2008 Executive Order 120 created a centralized language access policy for New York City. Executive Order 120 mandates that all City agencies that provide direct public services create a language access implementation plan in order to ensure meaningful language access to their services.

Below is the Department of Probation's language access implementation plan:

Language Access

You have the right to be served in your language when you request services from a City agency.

Language Assistance

Click a topic, or press the enter key on a topic, to reveal its answer.

How can I get information in my language?

Dial 311 or 311 Online

New York City's 311 multilingual service line is a way to access information about City services. Operators are able to respond to questions in 170 languages. By calling 311 and requesting assistance in a language of preference, you can get the information you need.

To call 311 from outside New York: (212) NEW-YORK [(212) 487-2710]

Visit 311 Online

Who can I contact to request language assistance on behalf of the City agency I work for?

Volunteer Language Bank (VLB)

The Volunteer Language Bank is a database of City employees who volunteer as translators and interpreters.

Contact NYC Mayor's Office of Immigrant Affairs (MOIA) for more information.

Where can I find City forms in other languages?

NYC Language Gateway

The NYC Language Gateway offers access to New York City programs, services, and activities in English, Spanish, Chinese, and Russian. The site provides essential City resources for New Yorkers in many areas of city life: business; education and child care; employment and taxation; health and public safety; housing; immigration; social services; and transportation and safety.

Visit the NYC Language Gateway