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You can now schedule an appointment at one of NYCHA's recently reopened Customer Contact Center (CCC) Walk-In Centers for a time that is convenient for you. To make an appointment,visit on.nyc.gov/nycha-ccc-appt
Instructions available here: English | Español | 中文 (繁體/ | 简体) | Русский
Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight.
The Walk-in Centers (see below) operate Monday through Friday from 8:00am to 5:00pm.
The CCC was established in 2005 as a single point of contact for residents that improves the delivery of essential services and enhances the overall customer experience. In 2018, it handled an average of 9.214 calls and 925 walk-in customers each day.
The CCC’s trained customer service representatives assist customers with the following services:
The customer service representatives can assist you better when you provide the following information:
Customer Contact Centers – Walk-In Services