Getting ready for a disaster or emergency can seem like an overwhelming task. But being prepared can make all the difference. Learn how.
If you’re a NYCHA resident, use MyNYCHA to create, schedule, and manage work tickets online. You can also use it to subscribe to alerts for outages in your development and view inspection appointments.
Download the MyNYCHA App to your phone or tablet: Apple’s App Store or the Google Play Store.
You can also call the Customer Contact Center (CCC) at 718-707-7771. For security purposes, we may ask for your date of birth and last four digits of your Social Security Number to match you with our current records and serve you more promptly.
Tips for Staying WarmExposure to cold can cause life-threatening health conditions. Avoid serious conditions such as frostbite and hypothermia, by keeping warm.
Recognize the signs and symptoms of hypothermia and frostbite:
Hypothermia is a life-threatening condition where body temperature is abnormally low. Symptoms may include shivering, slurred speech, sluggishness, drowsiness, unusual behavior, confusion, dizziness, and shallow breathing.
Frostbite is a serious injury to a body part frozen from exposure to the cold. It most often affects extremities like fingers and toes or exposed areas such as ears or parts of the face. Redness and pain may be the first warning of frostbite. Other symptoms include numbness or skin that appears pale, firm, or waxy.
NYCHA employees are required to report to work as scheduled despite varying weather or traffic conditions, or unexpected or unusual events.
Employees should plan to address personal and family needs so that you are able to report to work as required. Employees who do not report to work will have their absence charged to their leave balances, as applicable.
In the event of a declared weather emergency by the City, instructions will be made available on this webpage. If the City declares an emergency and directs essential personnel to report to work, all NYCHA employees who provide essential services must report to work.
Essential employees will not be excused and will only be approved for leave during a declared emergency if the leave was approved in writing before the emergency.
All employees should check this page for announcements.
If a declaration of emergency expressly requires certain classes of employees to remain home, Human Resources will follow up at an appropriate time with instructions on how the absence will be charged under that emergency.
Please discuss this policy and any questions that you may have with your supervisor.