PASSPort Frequently Asked Questions

PASSPort is a web-based application. PASSPort works best when using a desktop or laptop computer with an internet internet access and using Google Chrome.

PASSPort is a web-based application but not mobile optimized. Please use a desktop or laptop computer instead.

If your organization has a PASSPort vendor account, a Vendor Admin on the account must add you as a contact to the Vendor Profile>Contacts and assign you at least one system user role before you can log in. Also, it’s important the Vendor Admin use the email address that was used when registering the NYC.ID to add you as a contact.

Ensure you are taking the correct path to log in to PASSPort and click the PASSPort Login button on the System Login page. Click Login. Enter your NYC.ID email address and password in the log in fields, then click Log In. Always check if your CAPS Lock is activated on your keyboard and avoid saving passwords in your web browser as it will autopopulate the password field.

Login issues can also be caused by an outdated browser cache. Please try one (or all) of the following to determine if it is a browser issue:

• Clear the browser cache. For instructions on clearing the cache, please refer to https://www.refreshyourcache.com/. Then please go back to the login page and enter your login and new password.


• Use Chrome Incognito Window to log in. To access an Incognito window, please open the Chrome browser. Then click on the three dots on the upper right corner, and select New Incognito Window. Lastly, please go back to the login page and enter your login and new password.


• Use Internet Explorer InPrivate Browsing to log in. Open the Internet Explorer browser. Then, to access InPrivate browsing, please click the cogwheel in the upper right corner. Next, click on Safety. And then InPrivate Browsing.

To reset your NYC.ID password (to be able to log in to PASSPort), please follow the steps below.

1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Forgot Password hyperlink.
5. Enter your email address.
6. Click the Submit button. A confirmation will be sent to you containing a link to reset your password. Please follow the instructions as prompted.
   Note: It may take up to 30 minutes to receive the reset password email. Also, check your Junk/Spam folder if the email is not in your inbox.
7. Select a new password and enter it twice.
8. Click the Save Password button.

Once you are done resetting the password, you may go back to our website and repeat steps 2-3 to log in.

If you are the account administrator (a user with the Vendor Admin role), you may add a colleague as a contact to your organization's Vendor Profile in PASSPort.  To access the PASSPort account, your colleague will need a NYC.ID to match the email affiliated with the contact you as Vendor Admin entered in PASSPort. Your colleague may already have an active NYC.ID if they use other New York City systems such as HHS Accelerator or the City Record Online.  If they have an existing NYC.ID, be sure to enter the correct email address for their contact entry as PASSPort will require an exact match to confirm their access. Next, you will assign to their contact at least one user role (contacts may have multiple roles to customize system privileges).

Register and validate a NYC.ID:

1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account. 
6. Look out for the automated validation email to validate your email address.

Please refer to the User Manual: Vendor Account Management and Quick Guide: Adding Vendor Users and Assigning Roles for more details.

Login issues and other system performance concerns can be caused by an outdated browser cache.

Please try one (or all) of the following to determine if it is a browser issue:

• Clear the browser cache. For instructions on clearing the cache, please refer to https://www.refreshyourcache.com/. Then please go back to the login page and enter your login and new password.
• Use Chrome Incognito Window to log in. To access an Incognito window, please open the Chrome browser. Then click on the three dots on the upper right corner, and select New Incognito Window. Lastly, please go back to the login page and enter your login and new password.
• Use Internet Explorer InPrivate Browsing to log in. Open the Internet Explorer browser. Then, to access InPrivate browsing, please click the cogwheel in the upper right corner. Next, click on Safety. And then InPrivate Browsing.

For reference on refreshing or clearing cache, please refer to the following tools: https://www.refreshyourcache.com/ OR  https://clear-my-cache.com/

If your organization does not have a PASSPort account, you may submit a vendor account request on behalf of your organization. A NYC.ID is required to request a vendor PASSPort account.

If you use other New York City systems such as HHS Accelerator or the City Record Online, you may already have an active NYC.ID (the email address and password you use to log in) and can skip the first step. Just be sure to inform your Vendor Admin of the correct email address (the email address you use to log in to HHS Accelerator) when adding you to your organization's PASSPort Vendor Profile>Contacts tab as PASSPort will require an exact match to confirm your access.

Step 1: Register and validate a NYC.ID (skip this step if you have a NYC.ID):

1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account.
6. Look out for the automated validation email to validate your email address.

Step 2: Submit a Vendor PASSPort Account Request:

1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Enter your NYC.ID Email Address and password in the log in fields, then click Log In.
5. Click Create Account to complete the vendor PASSPort account request form including the “Security Control” located below the form. Note: All fields with a red vertical bar are required.
6. Click Register.

Your vendor PASSPort account request shall be reviewed by MOCS and you will be notified of the decision via email. Note: For approved account requests, the requestor becomes the first system user and account administrator. Additionally, the information supplied on the request form will transfer to the vendor account’s profile upon approval.

For step-by-step instructions, please refer to the Requesting a Vendor PASSPort Account guide or watch this tutorial.

If your organization has a PASSPort account, two steps are required for you to be able to log in to that account:
(1) A Vendor Admin on the account will need to add you to your organization’s Vendor Profile > Contacts tab and assign you at least one system user role (which determines your PASSPort user privileges), and
(2) You will need to register an NYC.ID with the same email address that you provided to your Vendor Admin to add you as a contact in the PASSPort account.

Steps to register and validate a NYC.ID:
1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account.  
6. Look out for the automated validation email to validate your email address.
To log in to PASSPort, go to the System Login page and click the PASSPort Login button.

HHS Accelerator users: You can skip the NYC.ID registration step and log in with the same email address and password to PASSPort that you use to log in to HHS Accelerator. Be sure to inform your Vendor Admin of the correct email address as PASSPort will require an exact match to confirm your access.

If you are the account administrator (a user with the Vendor Admin role), you may add a colleague as a contact to your organization's Vendor Profile in PASSPort.  To access the PASSPort account, your colleague will need a NYC.ID to match the email affiliated with the contact you as Vendor Admin entered in PASSPort. Your colleague may already have an active NYC.ID if they use other New York City systems such as HHS Accelerator or the City Record Online.  If they have an existing NYC.ID, be sure to enter the correct email address for their contact entry as PASSPort will require an exact match to confirm their access. Next, you will assign to their contact at least one user role (contacts may have multiple roles to customize system privileges).

Register and validate a NYC.ID:

1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account. 
6. Look out for the automated validation email to validate your email address.

Please refer to the User Manual: Vendor Account Management and Quick Guide: Adding Vendor Users and Assigning Roles for more details.

A NYC.ID in the form of an email address is required to log in to PASSPort.
Steps to register and validate a NYC.ID:
1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account.  
6. Look out for the automated validation email to validate your email address.

The individual submitting an account request will receive an email notification from PASSPort that indicates whether the account request has been approved. If it has not been approved, the next steps will be provided in the email. Typically account requests are processed in one to two business days. Once the account request is approved, log in to PASSPort to complete the vendor enrollment process and any other tasks you’re looking to complete in PASSPort! To log in to PASSPort, go to the System Login page and click the PASSPort Login button.

Enrolling in commodities is a way for vendors to identify the goods and/or services they provide and let the City know that they are ready to do business.  To enroll in commodities, a vendor must first have a PASSPort Account.  To learn more about commodity categories, please reference the NYC Commodity Classification Directory and check out this short video on commodity enrollment in PASSPort.  These resources are available on the Learning to Use PASSPort page, along with section 4 of the Vendor Account Management User Manual. Please refer to the Getting Started: Doing Business with NYC.

Adding the LL34 designations to your Vendor Profile > Contacts tab is essential to populate information within the LL34 Compliance tab (on a contract or RFx response). To identify these individuals, you must first make sure the contacts are updated within the vendor profile to include the positions of the Principal Owners, Principal Officers, and Senior Managers and to indicate that they are LL34 contacts. To do this, you may navigate to Profile > Vendor Profile and select the Contacts tab. Then, please check off the LL34 Contact checkbox for each contact who must be identified and select any applicable positions from the Position drop-down. Positions are correctly selected when they appear underneath the field. You may click on the pencil icon associated with each contact to open up a larger window where you may enter the contact’s date of birth and phone number (please enter the 10-digit phone number without dashes). For more information, please refer to the Quick Guide: LL34 Compliance.

To change your system privileges, please contact anyone listed in your PASSPort Account with the Vendor Admin role. If you have a Vendor Admin role yourself, you can perform these actions. Note: PASSPort roles are stackable and you may have more than one user role assigned to you to broaden your system privileges. Please review the Quick Guide: Adding Vendor Users and Assigning Roles for more details on the types of tasks authorized per role and for steps to update your Contact’s role(s) in PASSPort.

The vendor enrollment package is a series of business questions and disclosures that are completed and submitted online, in the PASSPort system. A vendor must first create a PASSPort account.  Once the Enrollment Package is reviewed and approved, the enrollment status for an organization will be "Filed."  For detailed guidance on submitting an enrollment package please refer to the Vendor Enrollment: A Beginner's Guide to PASSPort User Guide.

To become Filed means that a vendor is to complete and submit the Vendor Enrollment Package in PASSPort. See the FAQ “What is Vendor Enrollment?” for details.

Note: If your organization does not have a vendor PASSPort account, please read the FAQ “My organization does not have a PASSPort account. How do I set it up?”

No, completing vendor enrollment is not needed to respond to an RFx. You will only need user access to an active vendor PASSPort account and the relevant user role(s). Please refer to the following user materials for information on vendor account creation, assigning user roles, and responding to RFx:
Requesting a Vendor PASSPort Account Guide 
Quick Guide: Adding Vendor Users and Assigning Roles 
User Manual: Finding and Responding to RFx

As a vendor, you may log in to PASSPort to view and confirm whether your organization completed filing your enrollment package, by viewing your Vendor Record Status on your PASSPort Homepage upon log in. The Vendor Record Status will state whether you are a Filed vendor or still working towards becoming Filed. You may alternatively click on Profile from the top navigation menu, then click Vendor Profile to view your Vendor Status.