PASSPort FAQs

If your organization does not have a PASSPort account, you may submit a vendor account request on behalf of your organization. A NYC.ID is required to request a vendor PASSPort account.

If you use other New York City systems such as HHS Accelerator or the City Record Online, you may already have an active NYC.ID (the email address and password you use to log in) and can skip the first step. Just make sure to inform your Vendor Admin of the correct email address (the email address you use to log in to HHS Accelerator) so your Vendor Admin can use the same email address when adding you to your organization's PASSPort Vendor Profile>Contacts tab. PASSPort will require an exact match with your NYC.ID email address to confirm your access.

Step 1: Register and validate a NYC.ID (skip this step if you have a NYC.ID):

1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account.
6. Look out for the automated validation email to validate your email address.

Step 2: Submit a Vendor PASSPort Account Request:

1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Enter your NYC.ID Email Address and password in the log in fields, then click Log In.
5. Click Create Account to complete the vendor PASSPort account request form including the “Security Control” located below the form. Note: All fields with a red vertical bar are required.
6. Click Register.

MOCS will review your vendor PASSPort account request and will notify you of the decision via email. Note: For approved account requests, the requestor becomes the first system user and account administrator. Additionally, the information supplied on the request form will transfer to the vendor account’s profile upon approval.

For step-by-step instructions, please refer to the Requesting a Vendor PASSPort Account guide or watch this tutorial.

If the "Requestor Contact Information" field is grayed out and missing your name, this means your NYC ID contact information needs to be updated. To remedy this, the following steps need to be taken:

1. Log in to PASSPort with your NYC.ID credentials.
2. Click the Create Account button.
3. Click on the Profile link at the top right of your screen.
4. Click on the Name tab and enter both your first and last names and then click Save Changes.
5. Log out. You will then be logged out of your NYC ID account.
6. Log back into PASSPort by clicking on the PASSPort link.
7. Try to submit your account request - the requestor contact information should be now displayed.

You may reach out to the MOCS Service Desk at nyc.gov/mocshelp with a letter on company's letterhead including the below information.

• Company’s Legal name and Employer Identification Number (EIN)
• Mention that the current Vendor Admin (include their name/email address) is no longer working for your company
• Provide the name and email of the contact that should be the new Vendor Admin
• Please make sure the letter is signed by an individual (other than yourself) from HR or who serves as an executive for your organization (include name and title)

If your organization has a PASSPort account, two steps are required for you to be able to log in to that account:
(1) A Vendor Admin on the account will need to add you to your organization’s Vendor Profile > Contacts tab and assign you at least one system user role (which determines your PASSPort user privileges), and
(2) You will need to register an NYC.ID with the same email address that you provided to your Vendor Admin to add you as a contact in the PASSPort account.

Steps to register and validate a NYC.ID:
1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account.  
6. Look out for the automated validation email to validate your email address.
To log in to PASSPort, go to the System Login page and click the PASSPort Login button.

HHS Accelerator users: You can skip the NYC.ID registration step and log in with the same email address and password to PASSPort that you use to log in to HHS Accelerator. Be sure to inform your Vendor Admin of the correct email address as PASSPort will require an exact match to confirm your access.

Register and validate a NYC.ID:

1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account. 
6. Look out for the automated validation email to validate your email address.

Please refer to the User Manual: Vendor Account Management and Quick Guide: Adding Vendor Users and Assigning Roles for more details.

To log into PASSPort, you must use a NYC.ID in the form of an email address.
Steps to register and validate a NYC.ID:
1. Go to the System Login page.
2. Click the PASSPort Login button.
3. Click the Login button.
4. Click the Create Account hyperlink underneath the login fields.
5. Fill in the NYC.ID account creation form and then click Create Account.  
6. Respond to the automated validation email to validate your email address.

The creation of an NYC ID consists in registering your email with the City and creating a password that will allow you to access PASSPort and/or other City online services at multiple New York City government agency systems. If you get Email is already in use, this means you have already registered your current email and you simply need to login instead of trying to create a new NYC ID. If you don't remember the password associated with your email, you can simply select the Forgot Password hyperlink to reset it and gain access to your account.

The individual submitting an account request will receive an email notification from PASSPort that indicates whether MOCS has approved the account request. If it has not been approved, next steps will be provided in the email. Typically, MOCS processes account requests in one to two business days. Once the account request is approved, log in to PASSPort to complete the vendor enrollment process and any other tasks you’re looking to complete in PASSPort. To log in to PASSPort, go to the System Login page and click the PASSPort Login button.

Your account request was rejected because someone in your company/organization has already submitted a PASSPort registration using the same EIN. You cannot register an entity twice in PASSPort - You will need to reach out to the Vendor Admin or inquire within your organization to determine who submitted the registration. Then, you can be added to the Contact list by the current Vendor Admin.

Enrolling in commodities is a way for vendors to identify the goods and/or services they provide and let the City know that they are ready to do business.  To enroll in commodities, a vendor must first have a PASSPort Account.  To learn more about commodity categories, please reference the NYC Commodity Classification Directory and check out this short video on commodity enrollment in PASSPort.  These resources are available on the Learning to Use PASSPort page, along with section 4 of the Vendor Account Management User Manual. Please also refer to the Getting Started: Doing Business with NYC.

Adding the LL34 designations to your Vendor Profile > Contacts tab is essential to populate information within the LL34 Compliance tab (on a contract or RFx response). To identify these individuals, you must first make sure the contacts are updated within the vendor profile to include the positions of the Principal Owners, Principal Officers, and Senior Managers and to indicate that they are LL34 contacts. To do this, you may navigate to Profile > Vendor Profile and select the Contacts tab. Then, please check off the LL34 Contact checkbox for each contact who must be identified and select any applicable positions from the Position drop-down. Positions are correctly selected when they appear underneath the field. You may click on the pencil icon associated with each contact to open up a larger window where you must enter the contact’s date of birth and phone number (please enter the 10-digit phone number without dashes). For more information, please refer to the Quick Guide: LL34 Compliance.

To change your system privileges, please contact anyone listed in your PASSPort Account with the Vendor Admin role. If you have a Vendor Admin role yourself, you can perform these actions. Note: PASSPort roles are stackable and you can have more than one user role assigned to you to broaden your system privileges. Please review the Quick Guide: Adding Vendor Users and Assigning Roles for more details on the types of tasks authorized per role and for steps to update your Contact’s role(s) in PASSPort.

The vendor enrollment package is a series of business questions and disclosures that are completed and submitted online in the PASSPort system. A vendor must first create a PASSPort account. Once MOCS reviews and approves the Enrollment Package is reviewed and approved, the enrollment status for an organization moves to "Filed" status.  For detailed guidance on submitting an enrollment package please refer to the Vendor Enrollment: A Beginner's Guide to PASSPort User Guide.

To become Filed, a vendor has completed and submitted the Vendor Enrollment Package in PASSPort. See the FAQ “What is Vendor Enrollment?” for details.

Note: If your organization does not have a vendor PASSPort account, please read the FAQ “My organization does not have a PASSPort account. How do I set it up?”

No, completing vendor enrollment is not needed to respond to an RFx. You will only need user access to an active vendor PASSPort account and the relevant user role(s). Please refer to the following user materials for information on vendor account creation, assigning user roles, and responding to RFx:
Requesting a Vendor PASSPort Account Guide 
Quick Guide: Adding Vendor Users and Assigning Roles 
User Manual: Finding and Responding to RFx

As a vendor, you may log in to PASSPort to view and confirm whether your organization completed filing your enrollment package. View your Vendor Record Status on your PASSPort Homepage upon log in. The Vendor Record Status will state whether you are a Filed vendor or still working towards becoming Filed. You may alternatively click on Profile from the top navigation menu, then click Vendor Profile to view your Vendor Status.

To assign roles to the Vendor Contacts on your PASSPort account, you may refer to page 2 of the Adding Contacts/ Assigning Roles Guide to review PASSPort roles and their functionalities.

A pending Change Request (CR) alert will always be displayed on the Vendor Profile page stating: Vendor Change Request in Progress for this Account. To locate and access this CR, A Vendor Admin or Signatory must log in to their account and do the following:

1. Go to https://www.nyc.gov/site/mocs/passport/about-passport.page to log in to PASSPort
2. Click on Profile
3. Click on Vendor Profile
4. Click on the Basic Information tab
5. Scroll down to your Change Request and click on the pencil icon.

If you are still unable to locate the Change Request after completing the above steps, please reach out to the Service Desk for further guidance: https://www.nyc.gov/site/mocs/about/help.page

A filed PASSPort submission is valid for three years from the Vendor Enrollment Signature validation date. Within the three year period and if there are no changes, the vendor can submit a Certificate of No Change (CNC). Vendors will be prompted when a new signature is required.

The Certificate of No Change (CNC) is required with every contract award. CNC is triggered by the City agency and it certifies that the vendor’s information on file is current and no changes are required. Vendors will be prompted when a new signature is required.