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Have a Question?

Use this page to find direct contact information including: phone numbers, email addresses and online customer service forms. This page also includes numerous website addresses that provide additional information that is generally not found on the Housing Resource Portal homepage.

Click a topic, or press the enter key on a topic, to reveal its answer.


General City Inquiries
Phone: 311

NYC Tenant Helpline
Phone: 311 and ask for the "Tenant Helpline"

Homeowner Help Desk
Phone: 855-HOME-456
Visit the Homeowner Help Desk Website

Agency Contacts

Department of Housing Preservation and Development (HPD)
Phone: 212-863-6300

Department of Environmental Protection (DEP)
Phone: 718-595-7000
Online Customer Service Form

Department of Buildings (DOB)
Phone: 212-566-5000
Online Help for Department of Buildings Self-Service Tools

Department of Finance (DOF)
Phone: 311
Online Contact Us Form

New York City Housing Authority (NYCHA)
Phone: 718-707-7771

Mayor's Office of Immigrant Affairs (MOIA)
Phone: 212-788-7654
Visit the MOIA website

NYS Office for New Americans
Phone: 800-566-7636
Visit the Office of New Americans Website

Affordable Housing

Affordable Housing Lotteries and NYC Housing Connect Inquiries
Phone: 212-863-7990
Email: nychousingconnect@hpd.nyc.gov

NYC Housing Development Corporation (HDC) Affordable Housing Inquiries
Phone: 212-227-6411

Affordable Housing Application Assistance
Contact one of HPD's Housing Ambassadors, local organizations that serve New Yorkers in neighborhoods across the City.
Visit the Housing Ambassadors webpage
Email: ambassadors@hpd.nyc.gov.

NYC Mitchell Lama Inquiries
Phone: 212-863-6500

Section 8 Inquiries (HPD Clients and Landlords)
Phone: 917-286-4300
Email: S8landlords@hpd.nyc.gov or DTRAI@hpd.nyc.gov

Section 8 Inquiries (NYS/Department of Housing & Urban Development)
Phone: 800-955-2232

NYCHA General Resident and Section 8 Voucher Holder Inquiries
NYCHA Customer Contact Center: 718-707-7771

Rent Stabilized Apartments Inquiries
NYS Homes and Community Renewal Office of Rent Administration
Submit questions about rent stabilized buildings
Phone: 833-499-0343
Email: rentinfo@nyschr.org

Emergency and Rental Assistance

NYS Emergency Rental Assistance Program (ERAP)
Phone: 844-NY1RENT (844-691-7368)
Visit the NYC ERAP Website

NYC Eviction Help
Phone:  311 and ask for the "Tenant Helpline"

Crisis Shelters for Youth
Phone (Youth Connect): 800-246-4646

Human Resource Association (HRA) Rental Assistance Call Center
Phone: 929-221-0043

One-Shot Deal Emergency Assistance
Phone (HRA InfoLine): 718-557-1399

Department of Homeless Services, Office of the Ombudsman
Phone: 800-994-6494

Department for the Aging's Information and Referral Contact Center
Phone: 212-244-6469

Rent Freeze Programs for Seniors (SCRIE) and People with Disabilities (DRIE)
Phone: 311
Visit DOF’s Customer Service Portal
Email: scrie@hpd.nyc.gov

NYS Division of Shelter Oversight and Compliance
Phone: 518-486-4040

Property Management and Homeownership

Homeowner Help Desk
Phone: 855-HOME-456
Online Get Help Form

HPD Property Registration
Phone: 212-863-7000
Visit Property Registration Online System
Schedule an appointment to speak with HPD's Registration Unit: Registration Enquiries

HPD Code Enforcement
Bronx Phone: 212-863-7050
Brooklyn Phone: 212-863-8060
Manhattan Phone: 212-863-5030
Queens Phone: 212-863-5990
Staten Island Phone: 212-863-8100
Schedule an appointment to speak with HPD's Code Enforcement team: Welcome to HPD Code Enforcement

HPD Neighborhood Preservation
Bronx/Manhattan Phone: 212-863-7100
Brooklyn/Staten Island/Queens Phone: 212-863-7400
HPD Community Partnership & Finance (assistance for homeowners with repair needs or concerns)
Phone: 212-863-6700

Legal Assistance

NYC Tenant Helpline
Phone: 311 and ask for the "Tenant Helpline"

Legal Aid Society
Phone: 212-577-3300
Visit the Legal Aid Society website

Legal Services NYC
Phone: 917-661-4500
Visit the Legal Services NYC website

Urban Justice Center
Phone: 646-459-3017
Visit the Urban Justice Center website

Housing Court Answers Hotline
Phone: 212-962-4795
Visit the Housing Court Answers Hotline website

NYS Tenant Harassment Taskforce
Phone: 212-306-7450

NYC Commission on Human Rights Complaint Line
Phone: 718-722-3130

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