For FDNY Bureau of Fire Prevention related inquiries or complaints, please reach out to 311 and request to be transferred to the FDNY Customer Service Center between 9am-4pm, EST. You may also email us at FDNY.BusinessSupport@fdny.nyc.gov. You will receive a tracking number for your inquiry or complaint. We will respond to your email the next business day.
If this is an emergency, please dial 911.
Effective 9/7/2021, basic information regarding existing Violations, FDNY Summonses and Criminal Court Offenses can be viewed online on FDNY Business.
Certificate of Correction (CCR) requests must now be filed online (Certificate of Correction form required). Certificate of Correction (CCR) requests will no longer be accepted via email. See instructions below to get started.
FDNY Business requires a user account on NYC.gov (NYC.ID).
View Violations and Summons information online (no login required). See instructions below to get started.
Learn how to start using FDNY Business:
A FDNY violation is an official notice that a property is not in compliance with the New York City Fire Code and/or Fire Department Rules. Some infractions are minor, while others can create dangerous situations resulting in immediate action by the Fire Department or even the issuance of a criminal summons. Violations can be found during an FDNY inspection or based on complaints to the City. The following types of violations are issued/ordered in New York City: FDNY Summons, Criminal Court Summons, Violation Order and a Vacate Order.
If you receive a FDNY Summons, the unsafe condition must be corrected and proof of the correction must be provided to the FDNY.
To avoid penalty and a hearing, a condition must be corrected and Certificate of Correction (instructions for filing online above) must be received by FDNY within 35 days from the date the violation originally was issued. After 35 days, you will be required to appear for a hearing at the Office of Administrative Trials and Hearings and must bring all proof of corrections to the hearings.
If you receive a Criminal Court Summons, you must appear at New York City Criminal Court- Summons Part as indicated on the summons.
If you receive a Violation Order and/or a Vacate Order, please contact and send all proof of correction to the issuing FDNY unit indicated on the Order or to the FDNY Customer Service Desk at FDNY.BusinessSupport@fdny.nyc.gov.
The FDNY can provide copies of violations. To ensure quick delivery, be sure to complete the Copy of Violation Request Form and attach all required documents. Please note, Vacate Orders can be obtained only in person. For additional information or questions, contact the Fire Department.
The NYC Business portal is a one-stop online tool for businesses in New York City. You can use the site to apply for or renew licenses, pay for violations or learn to avoid them, identify regulations and incentives, and get all of the information you need to stay in compliance with New York City rules and regulations.