The City of New York has developed a list of resources for those who were affected by this historic storm.
Please continue to check back for updates.
This pamphlet (available in multiple languages) includes a verified list of contractors to support home repair and additional financial support for home repair.
Disaster Legal Services (DLS) provides free legal help to low-income disaster survivors (including homeowners and renters). If you're not able to get adequate legal services for your disaster-related needs, DLS may be able to help.
FEMA provides this service through an agreement with the Young Lawyers Division of the American Bar Association (ABA). DLS may only provide advice and assist with cases that will not generate a fee. For cases that may generate a fee, the ABA may refer you to a local lawyer referral service.
DLS may help with:
DLS attorneys are not FEMA employees. The services they provide are confidential and they do not share information with FEMA. Learn more
Survivors may call the toll-free disaster legal services hotline number (hosted by the New York State Bar Association, or NYSBA).
Survivors may also complete an online form for follow-up.
How can I contact FEMA?
Call the FEMA Helpline at 800-621-3362 (711/ VRS or Video Relay Service). If you use a relay service, such as Video Relay Service, captioned telephone service or others, give FEMA the number for that service. Helpline operators are on duty seven days a week from 8 a.m. to 7 p.m. and can connect you to a specialist who speaks your language. You can also visit DisasterAssistance.gov.
What is FEMA assistance and how does it work? Is there a deadline?
FEMA provides financial assistance and direct services to eligible individuals and households affected by a disaster — people who have uninsured or underinsured necessary expenses and serious needs. The last day to apply for disaster assistance was Tuesday, January 4, 2022.
What documents will I need to apply?
You should have the following information available to apply:
What counts as a household?
FEMA defines household as: all persons (adults and children) who lived in the pre-disaster residence as well as any persons—infants, spouses or part-time residents who were not present at the time of the disaster but who are expected to return during the assistance period.
Can undocumented persons get financial assistance from FEMA?
Yes. Help may be available to non-citizen nationals and qualified aliens. Their status will not be jeopardized by requesting disaster assistance.
A qualified alien generally includes:
A parent or guardian who is not a U.S. citizen, non-citizen national or qualified alien, including those who are undocumented, may apply on behalf of a child under age 18 who is a member of the household, a U.S. citizen, non-citizen national or qualified alien. No information will be gathered on the adult's status.
If you are unsure of your eligibility, FEMA will assist you through the process when you call. You may also consult with an immigration specialist before calling FEMA to inquire if your immigration status meets the criteria for qualified alien.
My home wasn't damaged, but my car/business was. Can I still apply for disaster assistance?
Yes. Visit the FEMA - Remnants of Hurricane Ida Disaster Declaration page for more information.
How do I know what type of damage occurred?
This flash flood emergency was caused by excessive rainfall. Some New Yorkers also experienced sewer backups (when waters re-enter the home because of an excessive run-off into the sewer system) so that may be applicable as well.
All cases are unique. Take pictures or video of your storm-damaged home and belongings. Make a list of damaged or lost items and gather original receipts for those items to provide for FEMA consideration. A complete list of costs covered under FEMA's Individual Assistance program can be found by visiting Individual Assistance Program and Policy Guide (IAPPG) (fema.gov).
What happens if I receive a determination letter?
FEMA officials advise residents who registered with the agency for help should read their determination letter carefully regarding their eligibility for assistance. The letter might not serve as FEMA's final answer. You may need to submit extra documents to process the application.
Every applicant can appeal the agency's decision.
Examples of missing documentation may include:
By appealing, you are asking FEMA to review the case.
New Yorkers are encouraged to sign up for Notify NYC, the City's free emergency notification system. Through Notify NYC, New Yorkers can receive phone calls, text messages, and/or emails alerts about traffic and transit disruptions and other emergencies. Sign up to receive free emergency alerts and updates in your preferred language, register by visiting NYC.gov/notifynyc, calling 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115), following @NotifyNYC on Twitter, or getting the free Notify NYC mobile application for your Apple or Android device.
See below for City, state, and federal resources available to support affected residents. Please check back for updated resources as information is subject to change.
The NYC Department of Housing Preservation & Development has put together a list of resources for homeowners affected by this storm. View the PDF
The New York State Department of Financial Services can provide residents and business owners impacted by the storm with insurance information regarding policy coverage for losses and suggestions on how to document their losses and safeguard their property.
New Yorkers can call the New York State Department of Financial Services' (NYS DFS) Disaster Hotline at 800-339-1759, daily, 8:30 a.m. to 4:30 p.m. and by accessing the website at www.dfs.ny.gov.
People having trouble paying their mortgage after a disaster damages their home or need assistance avoiding foreclosure can call HUD's toll-free hotline at 1-800-569-4287 or visit a HUD-approved housing counseling agency. These agencies may also help with rental housing counseling, services for homeless counseling, home rehabilitation counseling, and more.
CCCS Helpline provides information and referral to programs within CCCS and also to other agencies. CCCS provides a variety of services in Manhattan and the Bronx.
CCBQ offers case management and referrals, as well as limited financial assistance through its community outreach centers.
The Department of Small Business Services (SBS) offers support for small businesses who experience damage following an emergency.
In addition, the following resources are available:
Post-loss insurance tips for businesses:
Catholic Charities of Brooklyn and Queens (CCBQ) offers such services as food pantry referrals and case management. Emergency food distributions, resource fairs (see website for dates and locations), and 20 food pantries are also available.
Local emergency food programs including food pantry distribution and soup kitchen meals. Contact the Salvation Army Corps Community Center nearest you for food assistance.
City Harvest provides a food pantry, soup kitchens, and mobile markets.
The American Red Cross in Greater New York offers general assistance including immediate needs. Call 1-877-733-2767.
The Human Resources Administration (HRA) ACCESS HRA website and free mobile app allow you to get information, apply for benefit programs, and view case information online. The income-based HRA programs offer move in assistance through the One-Shot Deal program, security deposits, HomeBase housing assistance, financial counseling, landlord and family mediation and community social services. It also provides food stamps, cash assistance, and Medicaid. View application forms in PDF:
IDNYC is a free government issued photo ID card for all New York City residents ages 10 and above and provides access to a wide range of services and discounts. IDNYC applicants' information is confidential. Immigration status does not matter. Renew your card online by visiting NYC.gov/idnyc. To request an updated card or to replace a lost card, make an appointment to visit an enrollment center by going to NYC.gov/idnyc or by calling 311.
The New York State Department of Motor Vehicles (DMV) aids in obtaining duplicate documentation such as vehicle title, license, identification and/or vehicle registration. Please note: Individuals will need to go through their insurance if their car has been impacted.
The Mayor's Office of Immigrant Affairs (MOIA) helps community members who have lost their identification cards obtain an IDNYC and answers immigration-related questions and concerns. If you have questions about immigration or how to access City services, help in your language is available. Call the Mayor's Office of Immigrant Affairs (MOIA) hotline at 212-788-7654 from Monday to Friday, 9 a.m. to 5 p.m., or email firstname.lastname@example.org.
The NYC Department for the Aging has provided a brochure with resources for older New Yorkers. View the PDF
Services include, homebound meals, community centers, case management, and employment services (55+). Eligibility Information: 60+ for senior centers and 55+ employment criteria. For more information call 311 or 212-Aging-NYC (212-244-6469).
OCFS provides assistance finding childcare, childcare provider grants, and after-school care referrals. Visit www.ocfs.ny.gov or call 1-800-345-5437 for more information.
OTDA provides social services, such as rental assistance, refugee assistance, and assistance through the Department of Disability Determinations. Visit www.otda.ny.gov or call 855-355-5777 for more information.
The Animal Care Centers of NYC (ACC) and ASPCA (American Society for the Prevention of Cruelty to Animals) offer pet supplies.
The Department of Health and Mental Hygiene (DOHMH) offers 24/7, confidential and multilingual crisis support services for those struggling with emotional distress or other mental health concerns, Vibrant Emotional Health administers the national Disaster Distress Helpline for SAMHSA, available to anyone in U.S., including territories, and Vibrant Emotional Health operates NYC Well for the NYC Department of Health & Mental Hygiene, available to anyone in New York City.
The New York State Office of Mental Health provides emotional support services for people who are in crisis or have experienced a traumatic event.
New York Disaster Interfaith Services (NYDIS) provides referrals to spiritual care providers and trained disaster chaplains.
Visit a Salvation Army Corps Community Center nearest you for emotional and spiritual care services.