When we repair leaking pipes, install new water distribution mains on your block, or respond to emergencies such as water main breaks, we may need to temporarily shut off your water. The Department of Design and Construction (DDC) as well as contractors may be working with us to perform this work.
If you have received a Water Shut Off Warning – Notice to Repair or a Water Shut Off Notice for Non-Compliance or Emergency, visit Water Shut Off Notices for more information.
While work is underway and after your water service is restored, you may observe:
For more information about common observations in your drinking water, visit Drinking Water FAQs.
If your water service does not come back on within the time indicated on your water shut off notice:
If your water still does not come back on, contact the field office number listed on your water shut off notice. If the project is not operated by DDC, call 311.
Pre-Construction Instructions for Homeowners & Superintendents
Prior to planned construction work, you will receive a notice that states the date and times that your water will be shut off. Before your water is shut off, follow these tips to minimize the risk of damage to your property’s plumbing:
Information for Residents with Lead Water Service Lines
Water service lines connect your household plumbing to the city’s water main in the street. Property owners own and are responsible for maintaining their water service lines. Some water service lines (in homes built prior to 1961) may be made of lead and could be disturbed during construction. If you believe you have a lead service line, we recommend that you follow the lead service line flushing instructions to minimize your risk of lead exposure through your household plumbing.
You can use the city’s Lead Service Line Map to find out more information about your service lines. The map offers historical information largely based on 3rd party plumbing records, supplemented, in some cases by information gathered during city inspections.
If you have a lead water service line, follow these instructions immediately after your water service is restored post-construction:
Once every 2 weeks for 3 months
Every day for the next six months
You can also watch this Whole House Flushing Video for additional information.
Call 311 or fill in this online form to request a free lead test kit. Assistance is available in multiple languages.
For more information, visit Lead in Household Plumbing FAQs.
Water Shut Off Notices for Construction Projects and Emergency Repairs