Customer Registration Form
When a property is sold in New York City, the new owner must alert DEP to the transfer of ownership by completing a Customer Registration Form. This form provides DEP with the appropriate mailing information for future water and wastewater bills. New property owners must fill out this application and mail it to DEP at the address provided on the form.
The Customer Registration Form is available for download in: English, Español, 简体中文, русский, Kreyòl ayisyen, 한국어, বাংলা, العربية, Français, اردو.
Refund and Transfer of Credit Application
Customers who have a credit balance on one of their water and wastewater accounts may request that the credit be transferred to another property, account, or be refunded to them in the form of a check. Please be advised that all requests must be accompanied by proof of payment through cancelled checks and receipts. To transfer or refund credit, please complete the Refund and Transfer of Credit Application and mail it to the address listed on the form.
The Refund and Transfer of Credit Application is available for download in: English, Español, 简体中文, русский, Kreyòl ayisyen, 한국어, বাংলা, Polski, العربية, Français, اردو.
Customer Dispute Form
DEP now offers an easy way for customers to submit and resolve billing disputes. Fill out a Customer Dispute Form and then print and mail the completed form to the address listed on the form.
The Customer Dispute Form is available for download in: English, Español, 简体中文, русский, Kreyòl ayisyen, 한국어, বাংলা, Polski, العربية, Français, اردو.
Download the Dispute Resolution Process Overview
Download Customer Account Information Complaint and Resolution
Request a Water Conservation Kit
Homeowners can request a Water Conservation Kit by reaching out to Customer Service. You will need to provide your borough, block, and lot (BBL) number or your water and wastewater billing account number to get started. View a Sample Bill to see where you can find those numbers.
Each kit contains water-saving items such as low-flow showerheads, faucet aerators, toilet accessories, and leak detector dye tablets. These items are easy to install, so you can start saving water soon after their installation.
Kit Request Guidelines:
Water and Wastewater Exemption
Certain qualifying organizations may be entitled to an exemption* from water and wastewater charges**. Eligibility is dependent on several factors and interested parties should review and complete the required sections as indicated in the Application for Exemption from Water and Wastewater Charges. Please read the General Instructions carefully (pages 1 through 4), complete and return the Required Documentation Checklist (page 5), and complete, notarize, and return the application (pages 6 and 7). All supporting documentation and required forms must be mailed or delivered to the address provided in the General Instructions on the form.
Download Application for Exemption from Water and Wastewater Charges
*Consumption of less than 9,493 centrum cubic feet (CCF) per year will result in a full exemption of water and Wastewater charges for the property. If consumption is between 9,494 and 19,053 CCF, the property will receive a partial exemption and charges for the property will be billed at ‘one half’ the total consumption. If consumption exceeds 19,053 CCF per year, the property will receive no reduction and will be billed at the full rate for the total consumption.
**Please note that the Application for Exemption from Water and Wastewater Charges only relates to exemption from water and Wastewater charges. If your organization also qualifies for tax exemptions, you must apply for that exemption separately through the New York City Department of Finance.
Wastewater Allowance Form
Wastewater Allowances—for Evaporative Cooling Towers and for Standard Wastewater Allowances—may be available for certain customers that are current on their water and wastewater charges. To qualify, a property must have a dedicated metered water supply that supplies a process that does not discharge all of its water into the wastewater system. Please review the regulations defined in the NYC Water Board Water and Wastewater Schedule, Part III, Section 7, pages 14-17 for more information.
Download the Wastewater Allowance Form—Cooling Towers
Application for Separate Commercial Meter Billing
This is an application for owners who previously had a separate meter for a commercial tenant but that meter has been superceded by an “entire premises” meter. If the owner qualifies through this application he will be able to hire a licensed plumber to perform work to install a new meter for the commercial tenant. That new meter, along with the existing “entire premises” meter will together cover the entire property and both will be billed by DEP. To apply for a separate commercial meter, print and fill out the Application for Separate Commercial Meter Billing, and send it to the address listed on the form.
Download the Application for Separate Commercial Meter Billing
Hydrant Water Use Permit
Businesses wishing to use water from a City fire hydrant require a Hydrant Water Use Permit. This permit grants access to hydrant water for a specific period of time and requires payment in advance on a ‘per day of use’ basis. See Title 15 of the Rules of the City of New York Chapter 20.
Download the Application for a Hydrant Water Use Permit
Hydrant Water Use Information and Permit Application Instructions are available for download in: English, Español, 简体中文, русский, Kreyòl ayisyen, 한국어, বাংলা, Polski, العربية, Français, اردو.
Election of Metered Billing Form for Multi-Family Properties with Four or More Residential Units
Owners of multi-family dwellings with four or more units billed on a fiscal (annual flat-rate) basis can elect to switch to metered billing if they determine it to be financially advantageous. Please be advised that DEP cannot advise customers in this matter.
All conversions to metered billing are final and cannot be reversed once completed. To switch to metered billing, owners must complete and mail an Election of Metered Billing Form to the address listed on the form.
Water Meter Permit Form (For Licensed Plumbers)
The application is intended for a licensed plumber who is installing, replacing, relocating or repairing a water meter. To apply for a water meter permit, print out this application, fill it out and send it to the address listed on the form.
Third Party Letter of Authorization
A letter of authorization is required for a third party to conduct certain types of business with DEP. All letters should be mailed to:
Letter of Authorization
DEP/Bureau of Customer Services
59-17 Junction Blvd 7th Floor
Flushing, NY 11373-9055