May 7, 2021
All applications must now be submitted electronically.
Our Bureau of Water & Sewer Operations (BWSO) is no longer accepting paper applications at this time. Paper applications mailed to our office will not be processed. Only backflow prevention annual test reports will be accepted as hard copies via mail.
To ensure the safety of our visitors during the COVID-19 public health emergency, our water and sewer records offices in all five boroughs will reopen one day per week BY APPOINTMENT ONLY beginning on May 24, 2021. To schedule an appointment, please call your local records office on Mondays or Tuesdays, as appointments are limited:
Appointments will be scheduled for the following week on the day your local office is open. You must have an appointment to enter our records offices and you must wear a mask or face covering, as required by a New York State Executive Order. DEP has worked to minimize risks to both our visitors and our staff by installing protective plexiglass at all our counters and by discontinuing walk-in service to facilitate appropriate social distancing.
Please review updated instructions for emergency and non-emergency permits and applications.
Please email applications for non-emergency meter permits (relocation, new installation, replacement), hydrant connections, and RPZs to firstname.lastname@example.org.
Applicants must submit scans of backflow prevention plans and applications to email@example.com. All files should be in PDF format (single PDF preferred), either scanned or exported. We will review the materials and send approvals, objections, or corrections via email. The application fee must be mailed to the office at the time of the electronic submission. Please print and fill out this cover letter and attach it to the check/money order for the application fee. Please be sure to include the contact information for the applicant and project information, including the complete address, borough, block and lot numbers. The application fee and cover letter must be mailed to us at:
BWSO-Connections and Permitting
Cross-Connection Control Unit
59-17 Junction Boulevard, 3rd Floor Low Rise
Flushing, NY 11373
As soon as we receive the fee by mail, DEP will approve the scanned application and email the applicant.
DEP will now only be accepting hard copies of required Annual Test Reports for backflow prevention devices. Please mail reports to:
Attn: Cross Connection Control Unit
59-17 Junction Blvd, 3rd Floor, Low Rise
Flushing, NY 11373
The mailing address can also be found at the bottom of the GEN215b form.
Applicants must submit scans of site or house connection proposals, plans and supporting documents to firstname.lastname@example.org. All files should be in PDF format, either scanned or exported. The subject line of all emails MUST be:
In your submission, please include:
We will review the materials and send any objections or corrections via email. If no corrections are needed, we will send an email requesting the review fee.
As soon as the fee is received by mail, DEP will approve the scanned application and email to the applicant.
*In order to receive certification, you must send us the normal number of paper copies of the associated documents, per the normal process, along with the review fee. This policy does not replace paper submissions.
**If emails are not sent in the format above, it will cause a delay in the review of your project. Additionally, if electronic versions of your application are not sent, or sent with incomplete files, it will cause a delay in the review of your project.
***We have a hard 20 megabyte (MB) limit on files sent or received by our email server. If the files associated with your project exceed 20 MB (in total), please send us multiple emails, and indicate in the subject line “x/y” where “x” is the number of that email, and “y” is the number of total emails to be sent.