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De Blasio Administration Releases Mayor's Management Report for Fiscal Year 2017

September 18, 2017

Emergency response times improved in many categories; traffic deaths, fire fatalities and murders are all down; use of transportation options increased; street cleanliness ratings improved

NEW YORK— The de Blasio administration today released the Mayor’s Management Report for fiscal year 2017, an analysis of City agencies’ performance from July 1, 2016 to June 30, 2017. This year marks the 40th anniversary of the MMR, which is mandated by the City Charter and uses indicators to measure and track the City’s progress on a variety of goals and the implementation of services associated with those goals.

“The Mayor’s Management report isn’t just a collection of numbers, or a tool of good government. It’s also a statement of who we are as New Yorkers and the kind of leadership we demand from those who serve us,” said Mayor Bill de Blasio. “As New Yorkers strive to deepen the progress we’ve made together, the need for strategic, data-driven decision making has never been greater.”

“The MMR and the Mayor’s Office of Operations were created 40 years ago. Today, the MMR continues to be a standard of good government that the Mayor's Office of Operations is proud to lead,” said Emily W. Newman, Acting Director of the Mayor’s Office of Operations. “By tracking citywide performance, we are able to focus our efforts to make a meaningful impact on the lives of all New Yorkers.”

The MMR is a crucial component of what makes New York City a national model of public accountability by making the City’s performance data available to the public. This report not only allows the public to gain insight into how the government is working on behalf of New Yorkers, it also routinely creates opportunities for government to better target its work. Focusing on data allows the City to identify areas where our work is succeeding and other areas where we face challenges, and to continuously improve the delivery of services.

The vision for the MMR grew out of the 1970s fiscal crisis, which demanded a new strategy for management in City government. The first MMR was published by the Beame administration and was devised in an effort to control an unwieldy “management-by-crisis” approach. The MMR became a valuable tool for holding City government accountable.

Key Improvements Include:


  • End-to-end emergency response times decreased for all crimes in progress by 29 seconds from 10:35 to 10:06; for critical crimes in progress by 20 seconds from 7:09 to 6:49; and for serious crimes in progress by 34 seconds from 9:24 to 8:50.
  • Murder and non-negligent manslaughter decreased 12.0% from 341 to 300.
  • Major felony crime decreased 6.3% from 105,614 to 98,991.
  • Forcible rape decreased 4.7% from 1,164 to 1,109 and rape related to domestic violence decreased 4.2% from 526 to 504.
  • Robbery decreased 11.5% from 16,670 to 14,759.
  • Felonious assault decreased 1.1% from 20,877 to 20,651.
  • Burglary decreased 13.9% from 14,463 to 12,454.
  • Grand larceny decreased 3.0% from 45,164 to 43,787. Grand larceny auto decreased 14.5% from 6,935 to 5,931.
  • Major felony crimes decreased in housing developments by 2.3% from 5,205 to 5,084 and in the transit system by 1.8% from 2,520 to 2,475.
  • Major felony crimes in schools decreased 5.3% from 532 to 504, and other criminal activities in schools decreased 9.6% from 2,219 to 2,007.
  • DWI-related fatalities decreased 25.7% from 35 to 26.


  • For life-threatening medical emergencies, end-to-end combined response time by ambulance and fire units decreased 8 seconds from 8:17 to 8:09.
  • End-to-end average response time by ambulance units decreased 13 seconds from 9:09 to 8:56.
  • Civilian fire fatalities decreased 32.8% from 64 to 43.
  • Structural fires decreased 3.1% from 26,922 to 26,075.


  • Citywide traffic fatalities declined by 10.6% from 236 to 211.
  • Traffic fatalities of motorists and passengers decreased 25.0% from 84 to 63, and of bicyclists and pedestrians by 2.6% from 152 to 148.
  • Use of transportation options increased: Staten Island Ferry ridership increased 3.7% from 23,067,000 to 23,920,000. Average monthly ridership on the East River ferry increased 3.5% from 131,896 to 136,463. Citi Bike trips increased 22.5% from 12,234,000 to 14,981,000 as Citi Bike annual memberships increased 73.3% from 114,779 to 198,858.
  • Bicycle lane miles installed for the year increased 53.7% from 53.9 to 82.9.
  • Annual Select Bus Service ridership increased 19.1% from 65,433,000 to 77,902,000, and cumulated Select Bus Service route miles increased 21.2% from 73 to 89.


  • Families with children entering the shelter system decreased 5.4% from 13,311 to 12,595. Shelter length of stay for families with children in shelters decreased by 3.9% from 431 to 414 days, and for adult families by 2.3% from 563 to 550 days.
  • Exits to permanent housing increased for families with children by 3.2% from 8,294 to 8,558. The percentage of households and people who returned to shelter within one year decreased by 23.5% for all families with children that exited to permanent housing and by 7.7% for families with children that exited to subsidized permanent housing; by 10.5% for single adults who exited to permanent housing; and by 166.7% for adult families that exited to subsidized permanent housing.
  • Families with children receiving preventive services who did not enter the shelter system increased 0.1% from 94.1% to 94.2%.
  • Adult families receiving preventive services who did not enter the shelter system increased 3.5% from 90.7% to 94.0%.


  • The percentage of adults without health insurance decreased from 12.6% to 10.9%.
  • New HIV diagnoses (CY preliminary) decreased 8.6% from 2,493 to 2,279.
  • New cases of blood lead levels greater than or equal to 10 micrograms per deciliter among children under 6 decreased 9.7% from 784 to 708.
  • Infant mortality rate per 1,000 live births (CY) decreased 4.7% from 4.3 to 4.1.
  • Adults who smoke (CY) decreased 9.2% from 14.3% to 13.1%.
  • Restaurants scoring an A increased 0.6% from 92.7% to 93.3%.


  • Catch basins cleaned increased 68.4% from 30,778 to 51,816.


  • Average days to complete first plan review decreased in multiple categories: for new buildings (Hub) by 51.0% from 9.9 to 4.9; for new buildings (Borough) by 49.2% from 11.1 to 5.6; for major renovations (Alteration I) (Hub) by 43.2% from 9.0 to 5.1; for major renovations (Alteration I) (Borough) by 52.8% from 12.2 to 5.8; for minor renovations (Alterations II and III) (Hub) by 95.5% from 2.7 to 0.1; and for minor renovations (Alterations II and III) (Borough) by 54.0% from 3.2 to 1.5.


  • Streets rated acceptably clean increased 0.9% from 95% to 95.9%.
  • Sidewalks rated acceptably clean increased 0.8% from 96.5% to 97.3%.


  • Active medallion taxis that are accessible increased 112.3% from 876 to 1,860.
  • Active Boro Taxis that are accessible increased 6.6% from 1,393 to 1,485.


  • Time to complete autopsy reports decreased 17.4% from 69.0 to 57.0 days, and median time to complete toxicology reports decreased 60.7% from 56.0 to 22.0 days.


  • Students in grades 3 to 8 meeting/exceeding standards in English increased 6.4% from 38.0% to 40.6%, and meeting/exceeding standards in Math increased 3.7% from 36.4% to 37.8%.
  • Average class sizes from kindergarten through 7th grade generally went down with decreases ranging from 0.4% to 2.7%.
  • Parents attending parent-teacher conferences increased from 1,983,000 to 2,021,000. In-person consultations with parents by PC or parent engagement designee increased 2.8%, and parents attending parent coordinator workshops increased 6.4%.


  • MWBEs that were certified increased 13.4% from 4,516 to 5,122, and the annual recertification rate went up 8.4 percentage points from 53.4% to 61.8%.
  • MWBEs awarded City contracts increased 11.9% from 1,011 to 1,131, and MWBEs that were awarded contracts after receiving procurement and capacity building assistance increased 14.0% from 723 to 824.
  • SBS site consultations provided by Business Services inspectors increased 105.6% from 1,052 to 2,163.


  • Incidents of use of force went down overall by 1.7% from 4,756 to 4,673, and decreased for adolescent inmates by 10.6% from 594 to 531.
  • Inmates delivered to court on-time increased dramatically to 98.4% from 84%.
  • The rate of use of force incidents with serious injury per 1,000 inmates went down 2.9% from 0.68 to 0.66 and went down for minor injury by 5.5% from 15.39 to 14.55.


  • Resident job placements increased 48.9% from 1,410 to 2,099.
  • NYCHA applicants placed through Section 8 vouchers increased 61.7% from 1,706 to 2,758.
  • Time to resolve emergency service requests decreased 7.2% from 13.1 to 12.1 hours.
  • Elevator related fatalities decreased from 2 to 0, and alleged elevator injuries reported to DOB decreased 45.0% from 20.0 to 11.0.


  • Leasing activity decreased with 27 fewer lease-in agreements executed, and a 43 percent decline in square footage associated with executed lease-in agreements (from 3m to 1.7m), consistent with the goal of maximizing the use of City-owned space and lowering costs associated with leasing private space.
  • The annual estimated reduction in greenhouse gas emissions from all City government building-related energy projects went up 203.2% from 14,459 to 43,833 metric tons reduced, associated with a 116.9% increase in annual estimated avoided energy costs from $6.56  million to $14.23 million in costs avoided.
  • Applications received for open competitive civil service exams increased 112.9% from 79,878 to 170,031, and candidates tested increased 32.1% from 83,364 to 110,140.


  • The number of data sets available for download on increased 9.5% from 1,552 to 1,700.

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