Dear Design Community,


NYC is a global hub for innovation and design expertise. Through the Government x Design Citywide Design Services contracts, the City will now be able to better engage the design industry in improving public services.

Advancing Design Services for City Government

The Department of Information Technology and Telecommunication (DOITT) and the Mayor's Office have developed Government x Design Citywide Design Services (GxD), which will allow City agencies to more easily create and deliver effective, efficient, and equitable public services. GxD is moving beyond digital applications to include design practices that can shape programs and policies.

A New Way of Working Together

Following a public Request for Expression of Interest (RFEI) in the Summer of 2016, the City has now released a Request for Proposals (RFP) calling for submissions for digital design, communication design, service design, and a comprehensive category that includes all three disciplines.





How It Works

The RFP "Tier 1" Process

  • 1. DoITT releases Request for Proposals
  • 2. Vendors review and ask questions to the City
  • 3. Vendors submit proposals
  • 4. City reviews and evaluates proposals
  • 5. City selects vendors and subcontractors for each class
  • 6. Master Contracts registered and Tier 2 process can begin

As part of the "Tier 1" process, Proposers will submit a Vendor Response document and Sample Project Proposal (found in the RFP) for the Class of their choice.

Master Services Agreement and Task Order "Tier 2" Process

Once the contracts are in place, the "Tier 2" process will begin and City agencies and offices will be able to easily request services.

  • 1. Agency identifies design need
  • 2. Request reviewed by Design Council and oversights
  • 3. Request for Services released to appropriate Master Contract Class
  • 4. Only one class of vendors bid for project
  • 5. One vendor chosen by committee
  • 6. Contract registered and work starts

Ready to Submit a Proposal?

Download the RFP and Addenda

Proposals are due June 22, 2018 by 2 pm (EST)

Contact Latanya Ferguson
( with any questions.

Spread the Word About Government x Design

Check out #govxdesign messages and images to share on social media.

Government x Design is a collaboration between DoITT and the Mayor's Office.

Read the press release

About the Department of Information Technology and Telecommunications (DoITT)

DoITT is the technology core of New York City government working with over 100 city agencies and entities to deliver the tech they need to serve and empower New Yorkers. DoITT’s technology solutions help keep the five boroughs safe, strong, and vibrant. For more information, visit or visit us on Facebook or Twitter.

About NYC Gov Lab + Studio

The NYC Gov Lab & Studio’s UX and web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end, targeted digital solutions for City agencies and their customers. Competencies include customer research, human centered design, user interface and interaction design, prototyping, agile development and usability testing. Our full-spectrum teams take ideas from concept through completion to give customers state-of-the art apps and access to City services.

About the NYC Service Design Studio

In October 2017, the Mayor's Office for Economic Opportunity launched the Service Design Studio to help further the City’s use of human-centered design methods. The Studio partners with agencies to engage with residents and those who deliver services so that their insights can shape new and existing programs. The Studio team is versed in design tools, experienced in developing in-person and digital services, and focused on addressing poverty-related challenges. The Studio produces Civic Service Design Tools + Tactics as a resource for design methods. Follow us on Twitter.