Official website of the City of New York

Making public services more effective and accessible for all New Yorkers.

Governments are embracing design — not as a trend, but as a way to transform how we deliver services and information to the public.
Civic Service Design Tools + Tactics is an introduction to service design for public servants, and a set of practical ways to include design methods in your work.

Use this collection of tools and tactics to see your service in context, talk with people who use it, and try out ideas in low-risk ways.

What is Civic Service Design?

Civic Service Design refers to the practice of creating, better understanding, and improving upon programs at any stage; we use “civic service design” to mean applying the tools and methods of service design to government-run or funded programs.

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Set the stage

Put your service in context. Start by:

Try things out

Create small and tangible ways to mitigate risk early on. Start by: