About Us

NY Connects offers a phone-based hotline with drop-in offices located in each of the five boroughs. It is a trusted place for older adults and New Yorkers with disabilities to discover ways to remain independent at home and in their community. NY Connects staff can also assist in exploring nursing home or other long-term residential care options.

NY Connects offers support to:

  • Children or adults with a disability
  • Older adults
  • Family members and caregivers
  • Friends and neighbors
  • Helping professionals

Mission & Key Components

NY Connects exists to assist individuals in making informed decisions about their long term care needs by providing objective information, education and options counseling.

Trained NY Connects staff members provide consistent, comprehensive, locally based information on long term services and supports through a "No Wrong Door" system for individuals, caregivers and families regardless of age, disability, income source, or payor source.

NY Connects staff provides support to callers and visitors, helping them make informed decisions about long term needs and preferences.

NY Connects staff can:

  • Determine eligibility for benefits and public entitlements
  • Assist individuals in applying for benefits;
  • Connect people to support groups, including those for caregivers
  • Provide referrals and linkages to services like home care
  • Direct individuals to relevant financial and legal information
  • Assist individuals in moving back home from a hospital or nursing home stay.

Learn more about NY Connects:

We Can Help

You can contact NY Connects in the following ways: