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Transportation Complaints

Metropolitan Transportation Authority Complaints (MTA)

In order to make a complaint to the MTA you will need the following information:

  • When did the problem occur, date and time?
  • Where did it occur?
  • Did it involve the application process, reserving a trip, taking a trip, or some other issue?
  • Did it involve your driver, another customer, AAR staff, the vehicle, subscription service, or something else?

MTA's Access-A-Ride

1-877-337-2017 prompt. 8

Reduced Fare Metro Card

Phone: 511 (711 for TTY) or 718-330-1234

MTA Elevator or Escalator Outages

Phone: 511

Information on MTA Complaints

City and State Disability Parking Permits

Department of Transportation Phone: 718-433-3100

Taxi and Limousine Complaints Process

If you would like to file a complaint about an experience with TLC you can call 311 or fill out the 311 complaint form online.
Phone: 311
File a Transportation Complaint Online on 311's Website