Disability Service Facilitators (DSF)

About DSFs

Under Local Law 27 of 2016, City agencies are required to appoint a Disability Service Facilitator. The Disability Service Facilitator or "DSF" at each agency coordinates agency efforts to comply with and carry out the agency's responsibilities under the ADA and other federal, state and local laws and regulations concerning access to agency programs and services by persons with disabilities. These individuals are liaisons to New Yorkers with disabilities, connecting people with disabilities to City government.

To look up an agency DSF, see the full list of agency DSFs.

The functions of the disability service facilitator include:

1. Serve as the primary contact within that respective agency for persons with disabilities requesting auxiliary services;
2. Coordinate auxiliary services for persons with disabilities;
3. Respond to inquiries from members of the public concerning accessibility;
4. Develop agency policies and procedures to ensure full programmatic and communication accessibility for persons with disabilities;
5. Conduct periodic training for agency staff on disability access issues, as may be required by the head of such agency;
6. Provide accessible notices to members of the public advising them of their rights under the ADA, the New York State Human Rights Law, the New York City Human Rights Law, and regulations promulgated by such agency related to persons with disabilities, as well as the agency's ADA grievance procedure;
7. Assist in the investigation of any complaint communicated to their agency alleging its noncompliance with the ADA and/or other applicable federal, state, and local laws relating to people with disabilities, or alleging any actions that would be prohibited by such laws;
8. Document and maintain records of complaints made pursuant to the ADA and other applicable federal, state, and local laws relating to people with disabilities, and forward such complaints to the Mayor's Office for People with Disabilities (MOPD);
9. Analyze and make recommendations to the head of each agency and to the MOPD to resolve physical and programmatic access issues; and
10. Perform any other functions as may be assigned by the head of each agency.

Disability Service Facilitator Academy

The New York City Mayor's Office for People with Disabilities provides in-classroom training to its Disability Service Facilitators (DSFs) as well as other city employees interested in making their agency more accessible to people with disabilities.
Disability Service Facilitator Training Academy Materials