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If you are a newly arrived asylum seeker, you can get free and confidential help accessing services and resources that will help you integrate in New York City.
NEW: Walk-ins will be accepted Monday through Thursday on a first come first serve basis. If capacity is full and you cannot be served during that time, staff will make an appointment to be fulfilled on Fridays, based on availability.
At the navigation center, you will have a fully confidential interview in your native language of preference with a trained case manager. The case manager will help identify your needs and connect you to the services, resources, and information you may need.
Information and service referrals include but are not limited to:
- Healthcare services and referrals
- Health insurance enrollment
- Mental health counseling
- School enrollment
- Fair Fares enrollment
- Immigration legal services
- IDNYC (Municipal Identification) enrollment
- And more
While information and some basic services are offered at the Center, services and resources will also be provided at service providers and community-based organizations throughout the five boroughs of New York City.
Eligibility
Services and referrals are only available to individuals who:
- Can provide paperwork by U.S. Immigration & Customs Enforcement demonstrating that they entered the U.S. Southwest Border on or after January 1, 2022;
- Currently live in New York City
The Center is open to all who meet the above requirements. You do not need to live in a NYC shelter to access these services.
Locations
The Central Navigation Center is located at:
American Red Cross
520 West 49th Street
New York, NY 10019
Hours: Monday - Friday: 9am - 5pm. Closed on weekends and major holidays.
Additional Asylum Seeker Resource Navigation sites are now serving across the five boroughs. Listed below are our community partners' Resource Navigation Site locations:
Bronx
Coalicion Mexicana
389 E 150th Street, Bronx, NY 10455
Hours of Operation: Saturday 9AM - 4PM
Service: Information/Referrals & direct assistance
Mercy Center Bronx 
377 E 145th St, The Bronx, NY
Hours of Operation: M - Th 8AM - 9PM, F 8AM-6PM
Manhattan
Aid for Aids International
131 Varick St Suite 1006, New York, NY 10013
Hours of Operation: M- F 10 AM – 4PM
Service: Information/Referrals & direct assistance
Coalicion Mexicana
St. Elizabeth Church: 268 Wadsworth Ave, NY, NY 10033
Hours of Operation: M, T, Th, F & Sat 9 AM - 5 PM
Service: Information/Referrals & direct assistance
Coalicion Mexicana
Columbia Community Partnership
390 Fort Washington Ave, NY, NY 10031
Hours of Operation: M, T, Th, & F 9 AM - 5 PM
Service: Information/Referrals & direct assistance
African Communities Together (ACT)
127 W 127th St, New York, NY, 10027
Hours of Operation: T, W, & Th 11AM - 5PM
Service: Immigrant Rights Workshops
Catholic Charities of the Archdiocese of New York
6581 Hylan Blvd, Staten Island, NY
Hours of Operation: M - F 7AM - 7PM
Brooklyn
Coalicion Mexicana
480 59th St, Suite 2L, Brooklyn, NY 11220
Hours of Operation: M & T 12 PM - 8 PM
Th & F 9 AM - 6 PM and Saturday 9 AM - 4 PM
Service: Information/Referrals & direct assistance
Make the Road NY
301 Grove Street, Brooklyn, NY 11237
Hours of Operations: M- Th 8:30AM - 6:00PM
Service:
- Screenings/referrals for health & education advocacy and support.
- Assistance with health insurance enrollment, food pantry access and OSHA classes.
- Immigrant Rights Workshops on 1/27/23, 3/3/23, 4/21/23, & 5/26/23
Mixteca Organization
245 23rd Street, 2nd Floor, Brooklyn, NY 11215
Hours of Operations: M - F 10AM - 6PM; Sat 10AM - 3PM
Service: Information/Referrals & direct assistance
Catholic Charities Brooklyn/Queens
191 Joralemon St, Brooklyn, NY, 11201
Hours of Operation: M - F 9AM - 5PM
Queens
New Immigrant Community Empowerment (NICE)
71-29 Roosevelt Ave 2nd Floor, Queens, NY 11372
Hours of Operations: Weekdays 9AM - 5PM
Service: Workforce development
Make the Road NY
92-10 Roosevelt Avenue, Jackson Heights, NY 11372
Hours of Operations: M- Th 8:30AM - 6:00PM
Service:
- Screenings/referrals for health & education advocacy and support.
- Assistance with health insurance enrollment, food pantry access and OSHA classes.
- Immigrant Rights Workshops on 2/9/23, 3/16/23, 5/11/23 & 6/8/23
Staten Island
La Colmena
774 Port Richmond Ave, Staten Island, NY 10302 or
88 Canal Street, Staten Island, NY 10304
Hours of Operation: M - F 9AM - 5PM
Service: Workforce development
Make the Road NY
161 Port Richmond Avenue, Staten Island, NY 10302
Hours of Operations: M - F 9AM - 5PM
Service:
- Screenings/referrals for health & education advocacy and support.
- Assistance with health insurance enrollment, food pantry access and OSHA classes.
- Immigrant Rights Workshops on 1/6/23 & 4/7/23
Catholic Charities Staten Island
6581 Hylan Blvd, Staten Island, NY
Hours of Operation: M - F 7AM - 7PM
= Appointment based. These centers require individuals/families to make an appointment in advance to receive assistance.
Schedule an Appointment
Appointments can be made through staff at:
- NYC Department of Homeless Services (DHS) Shelters
- NYC Department of Education Schools
- NYC Department of Health & Mental Hygiene Sites
- NYC Health+Hospitals Sites
MOIA's Community Partners that are scheduling appointments for NYC's Asylum Seeker Navigation Center
In NYC, you have the right to access shelter services regardless of immigration status. Get help for yourself, your family, or someone in need on the street. Visit the designated DHS intake center to connect to shelter services.
Adult men
30th Street
400-430 East 30th Street/1st Avenue, Manhattan
Subway: 6 to 28th Street
Adult women
Franklin Shelter
1122 Franklin Avenue, Bronx
Subway: 2 or 5 to 149th Street, then #55 bus to 166th Street & 3rd Avenue or the #21 bus to 166th Street & Boston Road
Adult families with no children under 21 years old
Adult Family Intake Center (AFIC): 400-430 East 29th St., Manhattan Subway: 6 to 28th St.
Families with children under 21 & pregnant women
Prevention Assistance and Temporary Housing Office (PATH)
151 East 151st Street, Bronx
Subway: 2, 4, or 5 to 149th Street - Grand Concourse
Humanitarian relief centers are the first touch point for arriving asylum seekers, helping people by immediately offering shelter, food, medical care, case work services, and a range of settlement options.
The ROW NYC Hotel
700 8th Ave, New York, NY 10036
Subway: A,C,E, N, Q, R, W, 1, 2, 3, and 7 trains to Port Authority
Stewart Hotel
371 7th Ave, New York, NY 10001
Subway: 1,2,3 to Penn Station or E, B, D, F, M, N, Q, R, W to Herald Square
Mayor's Office of Immigrant Affairs311
