If you or your family are in urgent need of assistance, please use the information below.
In case of emergency, call 9-1-1.
For temporary housing assistance, call 3-1-1 or visit a location.
For shelter, call 3-1-1 or visit a location.
For mental health or substance abuse help, call 800-543-3638.
For domestic violence services, call the Domestic Violence Hotline at 800-621-4673 or call/visit a Family Justice Center.
Are you facing an eviction in court? Under New York City's Right-to-Counsel (RTC) law, DSS/HRA's Office of Civil Justice (OCJ) provides tenants facing eviction in Housing Court or NYCHA administrative proceedings with access to free legal representation and advice provided by nonprofit legal services organizations from across the five boroughs. For more information on your rights as a tenant, including answers to questions about your lease or what to do if you are behind on your rent, call 311 and ask for the Tenant Helpline.
HRA’s Medical Assistance Program can help New Yorkers who qualify enroll in public health insurance programs like Medicaid. During the COVID-19 Emergency, applications may be submitted via fax to 917-639-0732. New Yorkers can also call the HRA Medicaid Helpline at 1-888-692-6116 for help with their application. Visit HRA's Health Assistance page for more information.
Clients may attest to all elements of eligibility except Immigration Status and Identity, if immigration document does not also prove identity. Copies of documents that prove immigration/identity status should still be submitted. Do not submit original documents. If clients are unable to submit this documentation due to the COVID-19 Emergency, the application should still be submitted. Clients will be given an opportunity to submit the documents later. Clients whose citizenship status is not verified through data sources will also be given an opportunity to submit the documents later.
Clients do not need to provide proof of their Medicare application; this requirement is waived for the period of the COVID-19 emergency.
During the COVID-19 emergency, Medicaid cases with authorization ending in March 2020 through December 2020 and January 2021 through December 2022 will be automatically extended. Any case that is closed for failure to renew or failure to provide documentation during COVID-19 will be re-opened and coverage restored to ensure no gap in coverage. Excess resources cases will be extended for 6 months. Surplus cases will be extended 6 months. See below for information regarding coverage for Surplus cases.
The renewal extension applies to all renewal cases including Office of Mail Renewal, MLTC, Nursing Home Eligibility, Medicare Savings Program, MBI-WPD (entitled to 6 months extended grace period if loss of employment), Stenson/Recipients who lose their SSI eligibility and Rosenberg/Recipients who lose their eligibility for cash assistance.
If you are unable to submit payment because of health issues related to COVID-19, such as quarantine or hospitalization, you can attest that you either have the money or the bills to satisfy your surplus and are unable to submit them due to COVID-19 by calling the Surplus Hotline at 929-221-0835.
To address the unprecedented impact of the COVID-19 Pandemic, DSS/HRA issued an emergency rule:
Applications received on or after March 12, 2020, will be considered for the increased burial assistance allowance. All applications received will be reviewed regardless of immigration status
During the COVID-19 emergency, there are new rules for the SNAP program which will allow more college students to get benefits.
*Your EFC is found in your Student Aid Report and it is calculated based on information provided in your Free Application for Federal Student Aid (FAFSA).
These new SNAP eligibility rules will last until one month after the public health emergency from COVID-19 is officially lifted. If you are able to get benefits thanks to these new rules, your benefits will last until your next recertification even if the public health emergency is ended first.