A "crisis" situation is one that requires prompt attention, but is not immediately life threatening. That is, a "crisis" occurrence is one that can be improved or resolved by a visit from a mobile crisis team, who generally responds within 48 hours, or by telephone counseling and referral by 988, the Health Department's 24 hour information and referral hotline operated by the Mental Health Association of New York City, Inc.
988 is a free, confidential help line for New York City residents. You can call 24 hours a day/7 days a week. The staff of trained mental health professionals help callers find mental health and substance abuse services. 988 is multilingual and multicultural.
You can also text 988 or go to 988, an online resource for individuals, families and agencies in need of help and information. Deaf or hearing impaired callers can dial 711 then 988 (TTY)
"Emergencies" are life threatening, or potentially violent, situations that demand immediate response. In such instances, the public should summon police by calling 911.