Padlock Frequently Asked Questions

If you have reason to believe that an illegal business is being conducted in a residential neighborhood, you can call 311, the New York City Citizens Service Center, to file a complaint.

A complaint was filed with the Department of Buildings against your property. When the Buildings Department Inspector visited your property to investigate the validity of the complaint, the inspector could not gain access to the premises. The notice was posted so that you would contact the Department of Buildings' Padlock Unit at 212-393-2622 or complete a Request an Inspection Form.

Correct the observed illegal conditions and call the Padlock Unit at 212-393-2622 or Re-Inspection Request Form online to close the complaint. If you have any questions, contact the Padlock Unit for additional information and further instructions.

Generally, one can operate a business from home if one's business does not occupy more than 25% of one's home or apartment (up to 500 square feet) and one does not have any employees. For information on exceptions and additional limitations on home occupations, please see the definition of home occupation under Section 12-10 of the New York City Zoning Resolution from the Department of City Planning.

Yes. If you would like assistance in relocating your business to an appropriate location, you may contact at the Department of Business Solutions at 212-618-8810.

You should appear for your hearing on the date and time indicated on the Notice at the Office of Administrative Trials and Hearings (OATH), 40 Rector Street, Sixth Floor, New York, New York 10006. An Attorney or other authorized representative may represent you, cross-examine witnesses and produce evidence and witnesses in your defense. If you are representing yourself, you may call the assigned Department of Building attorney listed on the Notice of Petition and Hearing to discuss the case.

The Department of Buildings does not engage in the purchase or sale of padlocked properties. You must contact the property owner.

If you are the owner, occupant, or a person able to prove an interest in the property, access can be obtained for the purposes of correcting the violating conditions or removing items from padlocked premises. The applicant must complete and file a notarized Request for Access to Premises Form (PE7). The PE7 Instructions will aid you in completing the form. All forms can be requested by calling the Padlock Unit at 212-393-2622.

If you would like to have the order of closure against your property rescinded, you must remove all violating uses from the premises and fill out the Rescission of Order of Closure Form (PE5a). Return the completed and notarized form with your original signature to the Department's Padlock Unit. You may download the PE5a form or you may request a form by calling 212-393-2622. If you need access for correction, see the answer to question eight above regarding access.

Call 311 or go to 311Online. For additional question contact the New York City Department of Buildings Padlock Unit located at 280 Broadway - 5th Floor, New York, NY 10007. The telephone number is 212-393-2622.