Printer Friendly Format Email a Friend


FOR IMMEDIATE RELEASE
PR- 422-09
September 29, 2009

MAYOR BLOOMBERG PRESENTS EIGHT-YEAR REVIEW OF MAYOR’S MANAGEMENT REPORT DATA ON PERFORMANCE OF CITY GOVERNMENT

Mayor Michael R. Bloomberg today presented an eight-year review of the Mayor's Management Report (MMR), which shows progress in all six major categories of City government services: public safety, quality of life, public health, education, human services and economic development.

"Over the past eight years, we've incorporated the best ideas from the private and public sectors to guide how we deliver services and how we assess their delivery," said Mayor Bloomberg. "We've pledged to do more with less, and we have. Even in the teeth of this national recession, public safety and quality of life continue to improve, our schools are improving and City services continue be delivered more efficiently and effectively."

The City's performance management principles and data reporting have been reformed during the past eight years to focus on ensuring:

  • Transparency - providing a wide array of data from various sources with clear performance summaries;
  • Accessibility - offering flexible, dynamic, easy-to-use tools with frequent updates; and
  • Accountability - focusing on measures that have a direct impact on New Yorkers.

The MMR was overhauled by the Bloomberg Administration in 2002, transforming the report into a more easily understandable and usable document. The Administration has continually updated and refined the MMR to enhance its value as a tool for taxpayers to evaluate the performance of their government. Since 2002, the MMR has been put online, reformatted into an easy-to-use dashboard style and had computer-mapped data added so New Yorkers can evaluate agency performance neighborhood by neighborhood. This year, a new category of metrics to evaluate customer service, such as wait times for walk-in and call centers and turn-around time for correspondence and emails, have been added to the MMR.

The City's data reporting was modernized to go beyond the annual MMR when the Administration created the Citywide Performance Reporting (CPR) tool in 2008. CPR is updated monthly and provides a real-time, easy-to-use online snapshot of City agency performance.

Since 2002, the Administration has improved existing channels for data collection and added new ways to collect the performance data included in the City's reporting documents. There are now three key methods in use:

Internal Data Collection:

  • Mayor's Management Report
  • Citywide Performance Reporting
  • Customer Service Data - tracking customer service standards for each service delivered through walk-in facilities, call centers, correspondence or web sites.

Direct Customer Feedback:

  • 311 - calls for information and services are tracked and monitored to better direct resources
  • 311Online - a new channel for citizens to get information and request City services, with requests tracked and monitored.
  • NYC Feedback: Citywide Customer Survey - captured the opinions of thousands of New Yorkers about key government services in the largest municipal services survey ever conducted in the United States.
  • Agency Specific Surveys - capturing important statistics on service delivery and customer satisfaction.

Trained Observers:

  • NYC*SCOUT/Scorecard - members of the Mayor's Office of Operations visit every City street once a month to identifies quality of life conditions.
  • Customer Service Group Secret Shoppers - members of the Mayor's Office of Operations routinely monitor the quality of service delivered to customers at City service centers and call centers.

The Mayor presented the following eight-year review of MMR data during his presentation:

Public Safety

Critical Indicator Performance Report

Fiscal
2001

Fiscal
2005

Fiscal
2009

Positive or Stable Trend

Major felony crime

172,646

136,491

110,828

- Murder and non-negligent manslaughter

632

537

473

- Forcible rape

1,394

1,243

762

- Robbery

29,796

24,243

20,641

- Felonious assault

24,803

17,728

16,112

- Burglary

34,982

25,221

19,584

- Grand larceny

48,811

48,360

41,468

- Grand larceny auto

32,228

19,159

11,788

Major felony crime in housing developments

6,394

5,112

4,275

Major felony crime in transit system

4,076

3,383

2,196

Average response time to all crimes in progress (minutes:seconds)

10:06

7:12

7:18

Average response time to structural fires (minutes: seconds)

4:16

4:31

4:05

Combined response time to life-threatening medical emergencies by ambulance and fire units (minutes: seconds)

6:00

5:58

5:45

Civilian fire fatalities

107

92

78

Serious fires per 1,000 structural fires (New Category)

NA

116

97

Traffic fatalities

386

300

276

Overall traffic crashes (New Category)

NA

172,362

177,909

 

Counterterrorism training (hours)

219,2811

347,607

363,617

Population in City jails (average daily)

14,490

13,576

13,362

Construction related incidents (New Category)

NA

214 2

543

 

Construction related injuries (New Category)

NA

87 2

233

 

Construction related fatalities (New Category)

NA

11 2

5

Construction incident inspections resulting in violations
(New Category)

NA

12.8% 2

74.1%

1 Fiscal 2002 data
2 Fiscal 2006 data

Quality of Life

Critical Indicator Performance Report

Fiscal 2001

Fiscal 2005

Fiscal 2009

Positive or Stable Trend

Streets rated acceptably clean

85.9%

91.5%

95.8%

Catch basin backup resolution time (days)

8.7

6.5

7.0

Sewer backup resolution time (hours)

4.2

5.8

5.6

 

Number of potholes repaired

121,331

216,107

224,648

Pothole work orders closed within 30 days

70%

98%

NA

Average time to close a pothole work order where repair was done (days) (New Category)

NA

NA

4.1

NA

Parks rated acceptable for overall condition

85%

87%

82%

 

Parks rated acceptable for cleanliness

91%

92%

90%

--

Trees planted - cumulative since Fiscal 20011

NA

46,616

108,110

Total recreation center attendance

3,103,009

3,001,688

3,193,646

Total Library attendance (000) (New Category)

NA

37,615

46,038

Graffiti sites cleaned (New Category)

NA

NA

8,868

NA

Average time to close emergency complaints in non-public housing (days) (New Category)

NA

NA

12.1

NA

Total non-public housing violations issued (000)

322

483

533

Total non-public housing violations removed (000)

359

495

707

Average time to resolve elevator complaints in public housing (hours)

NA

9.6 2

11.4

 

Average outage per elevator per month in public housing
(New Category)

NA

NA

1.1

NA

Average time to resolve non-emergency complaints in public housing (days)

11.0

12.9

5.1

Pest control exterminations performed (000)

64.9

88.1

29.0

 

Restaurants inspected

98.8%

100.0%

99.1%

Food service establishments that require reinspection

13.9%

17.5%

24.3%

 

DEP 311 Noise inquiries

NA

66,165

77,082

--

Noise complaints not requiring access to premises responded to within seven days

91% 3

80%

85%

Total noise inspections conducted (DEP)

9,530

18,520

21,343

Noise violations (combined DEP & NYPD)

5,452

20,800

16,219

Quality of Life summonses (NYPD)

526,080

678,234

544,213

1 Trees planted are street trees.
2 Fiscal 2006 data
3 Pre-311 figure

Public Health

Critical Indicator Performance Report

Fiscal 2001

Fiscal 2005

Fiscal 2009

Positive or Stable Trend

Infant mortality per 1,000 live births (CY)

6.1

6.1

5.5

HHC Prenatal patients retained in care through delivery

81.3%

89.0%

89.2%

Hospitalizations for asthma per 1,000 children aged 0-14 (CY)

6.2

6.5

5.2

HHC Emergency room revisits for asthma (CY)

 

 

 

 

- Adult asthma patients

7.5%

6.9%

4.7%

- Pediatric asthma patients

4.0%

3.5%

3.3%

Children in the public schools who have completed required immunizations

93.0%

97.4%

98.8%

New lead poisoning cases - children aged 6 months to 6 years

5,271

2,993

1,463

Children with Early Intervention service plans (CY) (000)

14.5

17.6

17.7

New adult AIDS cases diagnosed (CY)

5,149

4,364

2,624

Syphilis cases

188

646

1,079

 

New tuberculosis cases reported and confirmed (CY)

1,261

1,039

895

West Nile virus cases reported (CY)

7

5

15

 

Deaths due to drug abuse (CY)

909

855

737

Percent of adults who smoke (CY)

21.7 %1

18.4%

15.8%

Persons enrolled in public health insurance (000)

1,608.7

2,591.3

2,704.9

Average time spent by patient for an HHC primary care visit (minutes) - Adult medicine (New Category)

NA

60

60

--

Average time spent by patient for an HHC primary care visit (minutes) - Women's health (New Category)

NA

65

60

Average time spent by patient for an HHC primary care visit (minutes) - Pediatric medicine (New Category)

NA

63

61

1 Three-year average for CY99-01.
Indicators with the notation "(CY)"compare data for calendar years 2001, 2004, and 2008.

Education

Critical Indicator Performance Report

School Year 2000-01

School Year 2004-05

School Year 2007-8

School Year 2008-09

Positive or Stable Trend

Students in grades 3-8 meeting or exceeding standards in:

 

 

 

 

 

- English Language Arts

39.0%

51.8%

57.60%

68.8%

- Math

34.0%

52.9%

74.30%

81.8%

Students in grades 1-9 promoted

94.6%

95.9%

97.40%

TBD

Students in high school graduating class with a
65 - 100 passing score on the Regents Exam in:

 

 

 

 

 

- English

54.3%

68.2%

81.90%

TBD

- Math

56.6%

65.7%

79.00%

TBD

- U. S. history and government

59.0%1

62.7%

79.40%

TBD

- Global history

60.0%1

66.7%

69.50%

TBD

- Science

58.3%1

68.8%

73.30%

TBD

New York City 4-year high school graduation rate (NYSED data)

NA

46.5%

60.70%

TBD

New York City 4-year high school graduation rate (City data) (New Category)

51.0%

58.2%

65.50%

TBD

New York City 4-year high school dropout rate (NYSED data)

NA

22.0%

13.50%

TBD

New York City 4-year high school dropout rate (City data) (New Category)

20.4%

14.8%

13.00%

TBD

School safety incidents (Fiscal Years 2001, 2005, 2009)

19,397

16,093

13,031

10,304

Certified teachers

84.0%

98.8%

100.00%

100.0%

Schools that exceed capacity - Elementary schools

48.5%

28.6%

26.00%

TBD

- Middle schools

31.1%

19.5%

14.00%

TBD

- High schools

58.3%

48.0%

40.00%

TBD

New schools and additions constructed - cumulative from Fiscal 2001

NA

76

114

137

Average Class Size (end of October) 2

 

 

 

 

 

- Kindergarten

21.1

20.8

20.6

20.7

- Grade 1

22.1

21.7

21.1

21.3

- Grade 2

22.3

21.2

21.1

21.4

- Grade 3

23.0

21.5

21.0

21.9

- Grade 4

26.0

24.3

23.5

23.4

- Grade 5

27.4

26.2

24.1

24.2

- Grade 6

27.7

26.7

25.5

25.6

- Grade 7

28.3

28.0

26.2

26.5

- Grade 8

28.2

28.0

26.6

26.8

1 Figures reflect School Year 2001-02 for U.S. history and government and Global history, and School Year 2002-03 for Science.
2 Figures reflect School Year 2001-02 for average class size, as comparable data for School Year 2000-01 is not available.

Human Services

Critical Indicator Performance Report

Fiscal 2001

Fiscal 2005

Fiscal 2009

Positive or Stable Trend

Cash assistance recipients (000)

497.1

416.2

346.1

Percent of active cash assistance caseload who are placed into jobs (New Category)

32%

26%

24%

 

Percent of cash assistance recipients placed into jobs as compared to monthly goal (Calendar year-to-date) (New Category)

NA

93.00%

95.40%

Cash assistance cases who retained employment income 180 days after being placed in a job (FY 2006, 2009)

NA

80.60%

80.30%

--

Federal poverty rate, according to Official Method (CPS)1

21.10%

21.40%

20.00%

Federal poverty rate, according to Official Method (ACS)2

NA

19.10%

18.20%

 

Persons receiving food stamps (000)

836.2

1,086.20

1,502.40

- Food stamp recipients who are not on cash assistance (000)

218.1

435.9

860.1

Domestic Violence emergency beds

1,450

1,955

2,144

Child support collected ($ millions)

$446.9

$546.5

$671.3

Child abuse / neglect reports

57,224

50,309

64,748

--

Children in substantiated investigations of abuse/neglect with repeat substantiated investigations within a year

8.9%

11.5%

14.7%

 

Abuse/neglect reports responded to within 24 hours of receipt from the State

97.0%

96.4%

97.6%

--

Average child protective specialist caseload (New Category)

12.9

11.5

9.3

Children receiving contract preventive services

23,855

28,781

31,752

Children in foster care (average)

30,858

18,968

16,439

--

Abuse / neglect reports for children in foster care and child care

1,976

1,330

2,340

--

Children who re-enter foster care within a year of discharge to family

8.6%

8.7%

14.1%

 

Children entering foster care who are placed with relatives

19.9%

21.4%

24.5%

Children eligible for adoption who are adopted (New Category)

64.1%

76.7%

73.1%

Runaway and homeless youth served through crisis beds

1,642

1,707

1,713

Runaway and homeless youth served through independent living beds

184

306

275

Unsheltered individuals estimated to be living on the streets, in parks, under highways, on subways, and in public transportation stations in NYC (New Category)

NA

4,395

2,328

Average number of families in shelters per day

5,563

8,623

9,244

 

Average number of single adults in shelters per day

7,187

8,474

6,526

Families placed in permanent housing

3,349

6,772

8,810

Families placed in permanent housing who return to DHS shelters within a year

2.70%

1.00%

3.30%

 

Single adults placed in permanent housing

5,532

6,022

9,107

Single adults placed in permanent housing who return to DHS shelters within a year

17.20%

9.90%

12.90%

Units of supportive housing available to persons with severe mental illness (000)

10.5

13.3

15.9

Lunches served daily in senior centers

29,240

28,655

27,951

 

Meals per day delivered to seniors at home

14,549

14,635

15,540

Hours of home care services provided to seniors (000)

1,476.80

1,579.70

1,534.70

Placements of juvenile offenders in State incarceration facilities (Calendar 2004 & 2008)

NA

1,257

769

1 Data is City of New York tabulations from the U.S. Census Bureau's Current Population Survey (CPS), using 3-year moving averages ending in 2000, 2004, and 2008. Differences between these poverty rates are not statistically significant.
2 Data is from the 2005 American Community Survey (U.S. Census Bureau) and soon to be released 2009 number.

Economic Development 

Critical Indicator Performance Report

Fiscal
2001

Fiscal
2005

Fiscal
2009

Positive or Stable Trend

New York City unemployment rate (June 2001, June 2005, June 2009)

5.6%

6.2%

7.2%

 

Visitors to New York City (Calendar 2001, 2004, 2008)

35,152,000

3,900,000

47,100,000

Projects and proposals completed and presented to the public by the City Planning Department

12

32

35

Construction jobs filed with the Department of Buildings

57,172

69,373

64,442

- New buildings

5,047

7,602

3,039

 

- Alteration I (major renovation)

6,083

8,185

4,924

 

- Alterations II and III (minor renovation)

46,042

53,586

56,479

Building permits issued or renewed

87,378

110,058

116,898

New Housing Marketplace Plan - cumulative number of affordable housing units started (since Fiscal 2004)

NA

28,550

93,916

New Housing Marketplace Plan - cumulative number of affordable housing units completed (since Fiscal 2004)

NA

23,164

77,361

Cumulative projected jobs committed in connection with closed NYC Industrial Development Agency contracts (cumulative from Fiscal 2004) (New Category)

NA

43,261

76,326

Cumulative City tax revenues generated in connection with closed NYC Industrial Development agency contracts ($ millions) (cumulative from Fiscal 2004) (New Category)

NA

$7,309.0

$10,782.5

Newly certified businesses in Minority/Women Owned Business Program

97

362

611

Workforce1 job placements (cumulative) (New Category)

NA

6,195

72,585

License Law compliance rate (New Category)

NA

78%

89%


Key for Positive or Stable Trend column:
Data represents a positive or stable trend.
Empty box Data represents a negative trend.
-- Data represents no appreciable change or a neutral measure with no "target"to achieve.
Example, Child abuse/neglect reports - an increase is not positive, but a decrease would also not be positive, as less abuse cases would be openly reported.
NA Not enough data to illustrate a trend.






MEDIA CONTACT:


Stu Loeser/Marc LaVorgna   (212) 788-2958




More Resources
Watch the video in low or high bandwidth