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FOR IMMEDIATE RELEASE
PR-
422-09
September 29, 2009
MAYOR BLOOMBERG PRESENTS EIGHT-YEAR REVIEW OF MAYOR’S MANAGEMENT REPORT DATA ON PERFORMANCE OF CITY GOVERNMENT
Mayor Michael R. Bloomberg today presented an eight-year review of the Mayor's Management Report (MMR), which shows progress in all six major categories of City government services: public safety, quality of life, public health, education, human services and economic development.
"Over the past eight years, we've incorporated the best ideas from the private and public sectors to guide how we deliver services and how we assess their delivery," said Mayor Bloomberg. "We've pledged to do more with less, and we have. Even in the teeth of this national recession, public safety and quality of life continue to improve, our schools are improving and City services continue be delivered more efficiently and effectively."
The City's performance management principles and data reporting have been reformed during the past eight years to focus on ensuring:
- Transparency - providing a wide array of data from
various sources with clear performance summaries;
- Accessibility - offering flexible, dynamic,
easy-to-use tools with frequent updates; and
- Accountability - focusing on measures that have a direct impact on New Yorkers.
The MMR was overhauled by the Bloomberg Administration in 2002, transforming the report into a more easily understandable and usable document. The Administration has continually updated and refined the MMR to enhance its value as a tool for taxpayers to evaluate the performance of their government. Since 2002, the MMR has been put online, reformatted into an easy-to-use dashboard style and had computer-mapped data added so New Yorkers can evaluate agency performance neighborhood by neighborhood. This year, a new category of metrics to evaluate customer service, such as wait times for walk-in and call centers and turn-around time for correspondence and emails, have been added to the MMR.
The City's data reporting was modernized to go beyond the annual MMR when the Administration created the Citywide Performance Reporting (CPR) tool in 2008. CPR is updated monthly and provides a real-time, easy-to-use online snapshot of City agency performance.
Since 2002, the Administration has improved existing channels for data collection and added new ways to collect the performance data included in the City's reporting documents. There are now three key methods in use:
Internal Data Collection:
- Mayor's Management Report
- Citywide Performance Reporting
- Customer Service Data - tracking customer service standards for each service delivered through walk-in facilities, call centers, correspondence or web sites.
Direct Customer Feedback:
- 311 - calls for information and services are tracked
and monitored to better direct resources
- 311Online - a new channel for citizens to get
information and request City services, with requests tracked and monitored.
- NYC Feedback: Citywide Customer Survey - captured the
opinions of thousands of New Yorkers about key government services in the
largest municipal services survey ever conducted in the United States.
- Agency Specific Surveys - capturing important statistics on service delivery and customer satisfaction.
Trained Observers:
- NYC*SCOUT/Scorecard - members of the Mayor's Office
of Operations visit every City street once a month to identifies quality of
life conditions.
- Customer Service Group Secret Shoppers - members of the Mayor's Office of Operations routinely monitor the quality of service delivered to customers at City service centers and call centers.
The Mayor presented the following eight-year review of MMR data during his presentation:
Public Safety
Critical Indicator Performance Report
|
Fiscal
2001
|
Fiscal
2005
|
Fiscal
2009
|
Positive or Stable Trend
|
Major felony crime
|
172,646
|
136,491
|
110,828
|
|
- Murder and non-negligent manslaughter
|
632
|
537
|
473
|
|
- Forcible rape
|
1,394
|
1,243
|
762
|
|
- Robbery
|
29,796
|
24,243
|
20,641
|
|
- Felonious assault
|
24,803
|
17,728
|
16,112
|
|
- Burglary
|
34,982
|
25,221
|
19,584
|
|
- Grand larceny
|
48,811
|
48,360
|
41,468
|
|
- Grand larceny auto
|
32,228
|
19,159
|
11,788
|
|
Major felony crime in housing developments
|
6,394
|
5,112
|
4,275
|
|
Major felony crime in transit system
|
4,076
|
3,383
|
2,196
|
|
Average response time to all crimes in progress (minutes:seconds)
|
10:06
|
7:12
|
7:18
|
|
Average response time to structural fires (minutes: seconds)
|
4:16
|
4:31
|
4:05
|
|
Combined response time to life-threatening medical emergencies by ambulance and fire units (minutes: seconds)
|
6:00
|
5:58
|
5:45
|
|
Civilian fire fatalities
|
107
|
92
|
78
|
|
Serious fires per 1,000 structural fires (New Category)
|
NA
|
116
|
97
|
|
Traffic fatalities
|
386
|
300
|
276
|
|
Overall traffic crashes (New Category)
|
NA
|
172,362
|
177,909
|
|
Counterterrorism training (hours)
|
219,2811
|
347,607
|
363,617
|
|
Population in City jails (average daily)
|
14,490
|
13,576
|
13,362
|
|
Construction related incidents (New Category)
|
NA
|
214 2
|
543
|
|
Construction related injuries (New Category)
|
NA
|
87 2
|
233
|
|
Construction related fatalities (New Category)
|
NA
|
11 2
|
5
|
|
Construction incident inspections resulting in violations
(New Category)
|
NA
|
12.8% 2
|
74.1%
|
|
1 Fiscal 2002 data
2 Fiscal 2006 data
Quality of Life
Critical Indicator Performance Report
|
Fiscal 2001
|
Fiscal 2005
|
Fiscal 2009
|
Positive or Stable Trend
|
Streets rated acceptably clean
|
85.9%
|
91.5%
|
95.8%
|
|
Catch basin backup resolution time (days)
|
8.7
|
6.5
|
7.0
|
|
Sewer backup resolution time (hours)
|
4.2
|
5.8
|
5.6
|
|
Number of potholes repaired
|
121,331
|
216,107
|
224,648
|
|
Pothole work orders closed within 30 days
|
70%
|
98%
|
NA
|
|
Average time to close a pothole work order where repair was done (days) (New Category)
|
NA
|
NA
|
4.1
|
NA
|
Parks rated acceptable for overall condition
|
85%
|
87%
|
82%
|
|
Parks rated acceptable for cleanliness
|
91%
|
92%
|
90%
|
-- |
Trees planted - cumulative since Fiscal 20011 |
NA |
46,616 |
108,110 |
|
Total recreation center attendance |
3,103,009 |
3,001,688 |
3,193,646 |
|
Total Library attendance (000) (New Category) |
NA |
37,615 |
46,038 |
|
Graffiti sites cleaned (New Category) |
NA |
NA |
8,868 |
NA |
Average time to close emergency complaints in
non-public housing (days) (New
Category) |
NA |
NA |
12.1 |
NA |
Total non-public housing violations issued
(000) |
322 |
483 |
533 |
|
Total non-public housing violations removed
(000) |
359 |
495 |
707 |
|
Average time to resolve elevator complaints in
public housing (hours) |
NA |
9.6 2 |
11.4 |
|
Average outage per elevator per month in public
housing (New
Category) |
NA |
NA |
1.1 |
NA |
Average time to resolve non-emergency complaints
in public housing (days) |
11.0 |
12.9 |
5.1 |
|
Pest control exterminations performed (000) |
64.9 |
88.1 |
29.0 |
|
Restaurants inspected |
98.8% |
100.0% |
99.1% |
|
Food service establishments that require
reinspection |
13.9% |
17.5% |
24.3% |
|
DEP 311 Noise inquiries |
NA |
66,165 |
77,082 |
-- |
Noise complaints not requiring access to premises
responded to within seven days |
91% 3 |
80% |
85% |
|
Total noise inspections conducted (DEP) |
9,530 |
18,520 |
21,343 |
|
Noise violations (combined DEP & NYPD) |
5,452 |
20,800 |
16,219 |
|
Quality of Life summonses (NYPD) |
526,080 |
678,234 |
544,213 |
|
1 Trees planted are
street trees. 2 Fiscal
2006 data 3 Pre-311
figure
Public Health
Critical Indicator
Performance Report |
Fiscal
2001 |
Fiscal
2005 |
Fiscal
2009 |
Positive
or Stable Trend |
Infant mortality per 1,000 live births (CY) |
6.1 |
6.1 |
5.5 |
|
HHC Prenatal patients retained in care through
delivery |
81.3% |
89.0% |
89.2% |
|
Hospitalizations for asthma per 1,000 children
aged 0-14 (CY) |
6.2 |
6.5 |
5.2 |
|
HHC Emergency room revisits for asthma (CY) |
|
|
|
|
- Adult asthma patients |
7.5% |
6.9% |
4.7% |
|
- Pediatric asthma patients |
4.0% |
3.5% |
3.3% |
|
Children in the public schools who have completed
required immunizations |
93.0% |
97.4% |
98.8% |
|
New lead poisoning cases - children aged 6 months
to 6 years |
5,271 |
2,993 |
1,463 |
|
Children with Early Intervention service plans
(CY) (000) |
14.5 |
17.6 |
17.7 |
|
New adult AIDS cases diagnosed (CY) |
5,149 |
4,364 |
2,624 |
|
Syphilis cases |
188 |
646 |
1,079 |
|
New tuberculosis cases reported and confirmed
(CY) |
1,261 |
1,039 |
895 |
|
West Nile virus cases reported (CY) |
7 |
5 |
15 |
|
Deaths due to drug abuse (CY) |
909 |
855 |
737 |
|
Percent of adults who smoke (CY) |
21.7 %1 |
18.4% |
15.8% |
|
Persons enrolled in public health insurance
(000) |
1,608.7 |
2,591.3 |
2,704.9 |
|
Average time spent by patient for an HHC primary
care visit (minutes) - Adult medicine (New
Category) |
NA |
60 |
60 |
-- |
Average time spent by patient for an HHC primary
care visit (minutes) - Women's health (New
Category) |
NA |
65 |
60 |
|
Average time spent by patient for an HHC primary
care visit (minutes) - Pediatric medicine (New
Category) |
NA |
63 |
61 |
|
1 Three-year average for
CY99-01. Indicators with the notation "(CY)"compare data
for calendar years 2001, 2004, and 2008.
Education
Critical Indicator
Performance Report |
School
Year 2000-01 |
School
Year 2004-05 |
School
Year 2007-8 |
School
Year 2008-09 |
Positive
or Stable Trend |
Students in grades 3-8 meeting or exceeding
standards in: |
|
|
|
|
|
- English Language Arts |
39.0% |
51.8% |
57.60% |
68.8% |
|
- Math |
34.0% |
52.9% |
74.30% |
81.8% |
|
Students in grades 1-9 promoted |
94.6% |
95.9% |
97.40% |
TBD |
|
Students in high school graduating class with a 65 - 100 passing score on the Regents Exam in: |
|
|
|
|
|
- English |
54.3% |
68.2% |
81.90% |
TBD |
|
- Math |
56.6% |
65.7% |
79.00% |
TBD |
|
- U. S. history and government |
59.0%1 |
62.7% |
79.40% |
TBD |
|
- Global history |
60.0%1 |
66.7% |
69.50% |
TBD |
|
- Science |
58.3%1 |
68.8% |
73.30% |
TBD |
|
New York City 4-year high school graduation rate
(NYSED data) |
NA |
46.5% |
60.70% |
TBD |
|
New York City 4-year high school graduation rate
(City data) (New Category) |
51.0% |
58.2% |
65.50% |
TBD |
|
New York City 4-year high school dropout rate
(NYSED data) |
NA |
22.0% |
13.50% |
TBD |
|
New York City 4-year high school dropout rate
(City data) (New Category) |
20.4% |
14.8% |
13.00% |
TBD |
|
School safety incidents (Fiscal Years 2001, 2005,
2009) |
19,397 |
16,093 |
13,031 |
10,304 |
|
Certified teachers |
84.0% |
98.8% |
100.00% |
100.0% |
|
Schools that exceed capacity - Elementary
schools |
48.5% |
28.6% |
26.00% |
TBD |
|
- Middle schools |
31.1% |
19.5% |
14.00% |
TBD |
|
- High schools |
58.3% |
48.0% |
40.00% |
TBD |
|
New schools and additions constructed - cumulative
from Fiscal 2001 |
NA |
76 |
114 |
137 |
|
Average Class Size (end of October) 2 |
|
|
|
|
|
- Kindergarten |
21.1 |
20.8 |
20.6 |
20.7 |
|
- Grade 1 |
22.1 |
21.7 |
21.1 |
21.3 |
|
- Grade 2 |
22.3 |
21.2 |
21.1 |
21.4 |
|
- Grade 3 |
23.0 |
21.5 |
21.0 |
21.9 |
|
- Grade 4 |
26.0 |
24.3 |
23.5 |
23.4 |
|
- Grade 5 |
27.4 |
26.2 |
24.1 |
24.2 |
|
- Grade 6 |
27.7 |
26.7 |
25.5 |
25.6 |
|
- Grade 7 |
28.3 |
28.0 |
26.2 |
26.5 |
|
- Grade 8 |
28.2 |
28.0 |
26.6 |
26.8 |
|
1 Figures reflect School
Year 2001-02 for U.S. history and government and Global history, and School Year
2002-03 for Science. 2
Figures reflect School Year 2001-02 for average class size, as comparable data
for School Year 2000-01 is not available.
Human Services
Critical Indicator
Performance Report |
Fiscal
2001 |
Fiscal
2005 |
Fiscal
2009 |
Positive
or Stable Trend |
Cash assistance recipients (000) |
497.1 |
416.2 |
346.1 |
|
Percent of active cash assistance caseload who are
placed into jobs (New Category) |
32% |
26% |
24% |
|
Percent of cash assistance recipients placed into
jobs as compared to monthly goal (Calendar year-to-date) (New Category) |
NA |
93.00% |
95.40% |
|
Cash assistance cases who retained employment
income 180 days after being placed in a job (FY 2006, 2009) |
NA |
80.60% |
80.30% |
-- |
Federal poverty rate, according to Official Method
(CPS)1 |
21.10% |
21.40% |
20.00% |
|
Federal poverty rate, according to Official Method
(ACS)2 |
NA |
19.10% |
18.20% |
|
Persons receiving food stamps (000) |
836.2 |
1,086.20 |
1,502.40 |
|
- Food stamp recipients who are not on cash
assistance (000) |
218.1 |
435.9 |
860.1 |
|
Domestic Violence emergency beds |
1,450 |
1,955 |
2,144 |
|
Child support collected ($ millions) |
$446.9 |
$546.5 |
$671.3 |
|
Child abuse / neglect reports |
57,224 |
50,309 |
64,748 |
-- |
Children in substantiated investigations of
abuse/neglect with repeat substantiated investigations within a
year |
8.9% |
11.5% |
14.7% |
|
Abuse/neglect reports responded to within 24 hours
of receipt from the State |
97.0% |
96.4% |
97.6% |
-- |
Average child protective specialist caseload (New Category) |
12.9 |
11.5 |
9.3 |
|
Children receiving contract preventive
services |
23,855 |
28,781 |
31,752 |
|
Children in foster care (average) |
30,858 |
18,968 |
16,439 |
-- |
Abuse / neglect reports for children in foster
care and child care |
1,976 |
1,330 |
2,340 |
-- |
Children who re-enter foster care within a year of
discharge to family |
8.6% |
8.7% |
14.1% |
|
Children entering foster care who are placed with
relatives |
19.9% |
21.4% |
24.5% |
|
Children eligible for adoption who are adopted (New Category) |
64.1% |
76.7% |
73.1% |
|
Runaway and homeless youth served through crisis
beds |
1,642 |
1,707 |
1,713 |
|
Runaway and homeless youth served through
independent living beds |
184 |
306 |
275 |
|
Unsheltered individuals estimated to be living on
the streets, in parks, under highways, on subways, and in public
transportation stations in NYC (New
Category) |
NA |
4,395 |
2,328 |
|
Average number of families in shelters per
day |
5,563 |
8,623 |
9,244 |
|
Average number of single adults in shelters per
day |
7,187 |
8,474 |
6,526 |
|
Families placed in permanent housing |
3,349 |
6,772 |
8,810 |
|
Families placed in permanent housing who return to
DHS shelters within a year |
2.70% |
1.00% |
3.30% |
|
Single adults placed in permanent housing |
5,532 |
6,022 |
9,107 |
|
Single adults placed in permanent housing who
return to DHS shelters within a year |
17.20% |
9.90% |
12.90% |
|
Units of supportive housing available to persons
with severe mental illness (000) |
10.5 |
13.3 |
15.9 |
|
Lunches served daily in senior centers |
29,240 |
28,655 |
27,951 |
|
Meals per day delivered to seniors at home |
14,549 |
14,635 |
15,540 |
|
Hours of home care services provided to seniors
(000) |
1,476.80 |
1,579.70 |
1,534.70 |
|
Placements of juvenile offenders in State
incarceration facilities (Calendar 2004 & 2008) |
NA |
1,257 |
769 |
|
1 Data is City of New
York tabulations from the U.S. Census Bureau's Current Population Survey (CPS),
using 3-year moving averages ending in 2000, 2004, and 2008. Differences between
these poverty rates are not statistically significant. 2 Data is from the 2005
American Community Survey (U.S. Census Bureau) and soon to be released 2009
number.
Economic Development
Critical Indicator
Performance Report |
Fiscal 2001 |
Fiscal 2005 |
Fiscal 2009 |
Positive
or Stable Trend |
New York City unemployment rate (June 2001, June
2005, June 2009) |
5.6% |
6.2% |
7.2% |
|
Visitors to New York City (Calendar 2001, 2004,
2008) |
35,152,000 |
3,900,000 |
47,100,000 |
|
Projects and proposals completed and presented to
the public by the City Planning Department |
12 |
32 |
35 |
|
Construction jobs filed with the Department of
Buildings |
57,172 |
69,373 |
64,442 |
|
- New buildings |
5,047 |
7,602 |
3,039 |
|
- Alteration I (major renovation) |
6,083 |
8,185 |
4,924 |
|
- Alterations II and III (minor renovation) |
46,042 |
53,586 |
56,479 |
|
Building permits issued or renewed |
87,378 |
110,058 |
116,898 |
|
New Housing Marketplace Plan - cumulative number
of affordable housing units started (since Fiscal 2004) |
NA |
28,550 |
93,916 |
|
New Housing Marketplace Plan - cumulative number
of affordable housing units completed (since Fiscal 2004) |
NA |
23,164 |
77,361 |
|
Cumulative projected jobs committed in connection
with closed NYC Industrial Development Agency contracts (cumulative from
Fiscal 2004) (New Category) |
NA |
43,261 |
76,326 |
|
Cumulative City tax revenues generated in
connection with closed NYC Industrial Development agency contracts ($
millions) (cumulative from Fiscal 2004) (New
Category) |
NA |
$7,309.0 |
$10,782.5 |
|
Newly certified businesses in Minority/Women Owned
Business Program |
97 |
362 |
611 |
|
Workforce1 job placements (cumulative) (New Category) |
NA |
6,195 |
72,585 |
|
License Law compliance rate (New Category) |
NA |
78% |
89% |
| Key for Positive or Stable Trend column:
|
Data represents a positive or stable
trend. |
Empty box |
Data represents a negative
trend. |
-- |
Data represents no appreciable change
or a neutral measure with no "target"to achieve. Example, Child abuse/neglect reports - an increase is
not positive, but a decrease would also not be positive, as less abuse
cases would be openly reported. |
NA |
Not enough data to illustrate a
trend. |
MEDIA CONTACT:
Stu Loeser/Marc LaVorgna
(212) 788-2958
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