Help & Support

Read the documentation in this section to get help with NYC.ID integration. It includes:

If you don't find what you need in the pages above, consult the table below to learn where to get additional help.

Topic Where to Get Help

Integration Questions
  1. Read the integration guide
  2. Check the Troubleshooting page
  3. Email your question to nycidintegration@doitt.nyc.gov
! IMPORTANT: The NYC.ID Integration Team is available during regular business hours.

Production Issues

Open a ticket with the CityWide Service Desk.

  1. If you have access to Cityshare, open the ticket through My Desk.
  2. If you don't have access to Cityshare, and therefore My Desk, call the Citywide Service Desk.

! IMPORTANT: All tickets should be assigned to DoITT Portal Support.

Features & Enhancements

Email your feature request to nycidintegration@doitt.nyc.gov.

! IMPORTANT: The NYC.ID Integration Team is available during regular business hours.

User Support
  1. When a user clicks the "Report an Issue" link, the NYC.ID Feedback page displays. The user must select the correct application from the drop-down menu, and submit his or her issue.
  2. Your agency will receive the feedback, and should provide first-level user support.
  3. If your agency needs additional help from DoITT, open a ticket with the CityWide Service Desk.
    1. If you have access to Cityshare, open the ticket through My Desk.
    2. If you don't have access to Cityshare, and therefore My Desk, call the Citywide Service Desk.
! IMPORTANT: All tickets should be assigned to DoITT Portal Support.