• What can I do with the NYC 311 Mobile app?
• You can make complaints and requests for NYC government services and track them on your device, get the latest citywide alerts, send feedback to 311 or visit 311 Online.
• How do I navigate around NYC 311 Mobile App?
• On the bottom you will find a navigation bar. This will help you move between features offered on the NYC 311 Mobile App.
• What is a Request?
• A request is a report about one issue at a specific location that is sent to a City agency for resolution. If your report is more complex and involves multiple issues occurring at one location, you should call 311 for assistance.
• How can I make a request?
• Tap on the ‘Request’ button available on the navigation bar located on the bottom of the screen.
• I exited a form before I submitted a request. How can I return to it?
• When you exit a form before submitting it, a screen pop will ask if you want to proceed. Exiting will delete the information you have entered and you will need to start a new request.
• What happens to my request?
• 311 routes your request to the appropriate City agency for response. Check the list of your submitted requests on the "Status" screen to get updates on the City's response. You will receive a confirmation email if you included your email address.
• What do I do when I get an error message?
• Make sure that your device has latest version of NYC 311 Mobile application installed and your device is connected to a network. Next, check if you have an internet connection and/or that your wifi signal is working. If that doesn't work, you may also try quitting and restarting the app.
• What if help is needed right away?
• If a life is at risk or a crime is in progress, call 911 for immediate response. Use the mobile app for non-emergency reports.
• How long will it take for my request to get addressed?
• Check your submitted request on the "Status" screen for information on the timing of agency response.
• Can I change or cancel my request?
• Once submitted, you cannot cancel or change a request.
• Why can’t I upload photos with every request?
• Not all agencies can accept photos at this time. If the agency can accept media there will be an option to add the photo within the specific request.
• Will the app accept an image of any size?
• It depends on the platform. You can upload any size on iPhone because it will automatically resize the photo. but most photos should be fine with this limit. However, if you have an issue submitting your photo on Android, use the lowest resolution available.
• Can I submit videos with my request?
• At this time the app does not support uploading of videos.
• How can I contact a government agency through the app?
• Most City agencies do not make their phone numbers available. Visit 311 Online or call 311 to contact a specific agency or individual.
• Can I communicate directly with a 311 agent?
• To communicate directly with an agent from your mobile device, text 311692 or dial 311 to speak with a live agent. You can also chat with an agent on 311 Online.
• Can I download the Alternate Side Street Parking (ASP) calendar?
• You can add the parking calendar to your calendar(s) on both the Android and iOS version. You can do this by clicking on the calendar icon (with the plus sign) found in the upper right corner of the Parking Calendar screen.
• What notifications will I get from the app?
• The NYC 311 Mobile App sends "push notifications" to your device, which are real-time messages about ASP rules and Citywide events. You can change the push notification settings by selecting “Settings” on iPhone, or navigating to the side menu on Android.
• What other information is available on the app besides request?
• You can view information on the City's daily calendar any time on the NYC Today screen. The Alerts page, powered by the NotifyNYC website, contains breaking, Citywide news about emergency events, with the most recent alerts appearing at the top of the page.
• How do I make a request if I can't find it on the app?
• On the “Request” screen you can use the search feature located on the top of the screen. The search results will indicate your request is available via the app. If you are unable to find your request within the app select ‘Search 311 Online’ to begin your search through 311 Online. City accepts hundreds of other types of requests through 311 Online.
• What kind of feedback is helpful to 311?
• Submit comments or suggestions about how you would like to improve the app, including requests to add more Complaints. To give us feedback, tap on "Provide Feedback" located under ‘Settings’.