Frequently Asked Questions

The City of New York offers multiple payment options. As a convenience to you, the City of New York accepts credit or debit cards, PayPal, and Venmo. If you choose to pay with a credit or debit card, PayPal, or Venmo, you will be charged a fee of 2% of the payment amount. This fee is nonrefundable. You will see this amount before you check out. This fee is used to cover the cost of processing credit and debit cards, or your PayPal or Venmo payment. If you pay by credit or debit card, the fee will be shown as a separate charge on your credit or debit card statement, and the New York City Department of Finance will be the merchant.) If you pay by eCheck, you will NOT be charged a fee.

The City of New York is committed to providing multiple convenient payment methods to its customers. You can pay your violations with MasterCard, Visa, Discover, or American Express credit cards. You may also pay with debit cards that have a Visa or MasterCard logo as well as Discover and American Express gift cards. Debit cards that do not have a MasterCard or Visa logo are NOT accepted on this site.

Yes, you will receive an email confirmation of your payment. This is a system generated e-mail. Please do not respond to this e-mail. We recommend that you check your email’s SPAM folder for the payment confirmation email if you do not see it. If you need to contact the agency about your payment, you should click on the Contact Us link at the top of the screen.

Inaccurate CVV – CARDERRORCVV2 Mismatch (580) –This message means that you did not enter the correct three digits (MasterCard, Visa, Discover) or four digits (American Express) code on your card. If you see this message, please re-enter your payment information and make sure that you enter the correct code from your card. Card Declined -- CARDERRORDECLINE: ND: DECLINED (580) – There are many reasons that your card could be declined. To find out why your card was declined, please contact your credit card company. If your card is declined, it means that the Department of Finance has not received any money for your payment and you will still owe money for your violations.

If you have been given a refund and you paid with a debit or credit card, only the base amount will be returned to you. The service fee is a nonrefundable fee.

Provisional credit means that we wait for your bank to confirm that you have enough money to make the payment before we give you final credit. If the Department of Finance does not receive the money, you will still owe money for your violation. You may be charged interest and penalties until we receive the money for your payment.

To avoid penalties, customers should request a parking violation hearing within 30 days of the violation date and request a Camera violation hearing within 30 days of the Notice of Liability (NOL) date.

When you submit this hearing request, you will get an email confirmation. The judge's decision will be emailed in about 75 days. Please make sure to add NYCServ@finance.nyc.gov to your address book.

Ticket images are available in our system within 12 days. When you enter a ticket number, app will search of the ticket and provide you link to view the ticket image. However, you can dispute a ticket without a ticket image in our system.

Yes, our app will allow you to upload evidences (i.e. images) up to 10 MB. We cannot accept more than 10MB of evidence through our app. However, if your evidence files are larger than 10MB submit your hearing request and evidence by mail or in person at a Finance Business Center or NYCServ web site (Up to 20 MB).