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What should I do if I have a credit on my real property tax bill?
I satisfied my mortgage. Can you send the real estate tax bills to me directly?
I paid my Property Tax on time, so why does my new Statement of Account show an unpaid balance?
Why does my Statement of Account include a charge from another City agency?

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What should I do if I have a credit on my real property tax bill?
The amount of a particular Real Estate Tax installment may be reduced because of a credit on your account. Such credits are usually caused by overpayments, but it could also be an invalid credit resulting from taxes paid for a different property that were accidentally applied to your property. If you think the credit is invalid, you should add the amount of the credit to your tax payment. That will prevent you from getting a delinquency bill when the mistake is corrected.

NYC.gov and Other Resources:
Tax Bill Credits Information



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I satisfied my mortgage. Can you send the real estate tax bills to me directly?
Once you have satisfied your mortgage, you will need to register with the Department of Finance as the official recipient for all real estate tax bill and related charges mailings.

NYC.gov and Other Resources:
Online Owners Registration Form



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I paid my Property Tax on time, so why does my new Statement of Account show an unpaid balance?
If the Statement shows an Amount Paid of $0.00, mail or fax:

Contact:
  • A letter with details about the problem
  • The Borough Block Lot number (BBL) or the address of your property
  • Proof of payment such as a copy of the Business Center receipt, cancelled check, or money order (front and back), credit card statement
By Mail:

New York City Department of Finance
Property and Parking Refunds Unit
59 Maiden Lane, 20th Floor
New York, NY 10038

By Fax: (212) 232-1891

If the Statement shows an Amount Paid greater than $0.00, please note that you may have paid an incorrect amount or your payment may have been late.




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Why does my Statement of Account include a charge from another City agency?
The Department of Finance bills and collects charges on behalf of several other New York City departments. If you have any questions about the charge itself, you must contact that agency directly.

NYC.gov and Other Resources:
Information about Other Charges



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