||Collection of Information by NYC.gov
In order to improve the content and usability of this website, the City
of New York (the "City") automatically collects several categories of
information from users. This information includes the following:
1. The apparent Internet Protocol ("IP") address
of your Internet Service Provider ("ISP") and/or your computer, if your
computer has an IP address assigned directly to it. 1
2. The apparent Fully Qualified
Domain Name ("Domain Name") of your Internet Service Provider ("ISP")
and/or your computer, if your computer has a domain name assigned directly
to it. 2
The type of browser (such as, for example Internet Explorer,
Opera, Firefox, Chrome, etc.) used and the operating system resident on a user's
4. The date and time a user visited the site.
5. The web pages accessed at the site, as well as any applications
used and forms data.
6. The Uniform Resource Locator ("URL")
of the site which a user visited prior to NYC.gov (if detectable), if
such user did not connect directly to NYC.gov, or use it as a homepage
The City uses this information to identify site performance needs; to
ensure compatibility with the technology used by NYC.gov's visitors, and
to generally add and improve services offered on NYC.gov. In order to
accomplish those goals, from time to time, the City may conduct statistical
analysis of the data it collects.
The City does not collect data for commercial
or marketing purposes, 3 and
the City does not sell, exchange or otherwise distribute the data
collected by NYC.gov for commercial or marketing purposes.
During a session on NYC.gov, a user
may affirmatively submit information to the City by, among other means,
electronic mail ("e-mail"), by filling in and submitting an on-line form,
or by electing to personalize NYC.gov and use it as a customized portal.
Such affirmatively submitted information is stored in a secure environment,
and will be used by the City in furtherance of its duties and/or obligations
to its citizenry (i.e., "governmental purposes"). 4
The governmental purposes to which affirmatively submitted information
may be put include, but are not limited to, the following:
Helping the City respond to a request for information not readily available
2. Investigating a problem
reported to the City via NYC.gov 5
Keeping lists of parties interested in some particular issue or facet
of New York City life about which the City anticipates issuing further
information in the future.
4. Disclosure of such information
pursuant to a request made under Freedom of Information Law ("FOIL") or
court order, if such information is not protected by federal or state
The City does not rent or sell personally identifiable information (i.e.,
information such as name, address, phone number, e-mail, etc., that identifies
a user as a particular person), nor would the City exchange or trade such
information with third-parties without a user's explicit permission. The
City does not disclose credit card or other personally identifiable financial
information other than as necessary to complete a credit card or other
financial transaction, or upon explicit permission from the applicable
user. All such use by the City of financial information shall be subject
to the section of this policy on financial issues, set forth below.
If an NYC.gov user has elected not to receive further
information from the City, NYC.gov will not send such information. If
an NYC.gov user has elected to receive further communication from the
City, NYC.gov will only send information in categories that have been
authorized. If NYC.gov sends electronic mail ("e-mail") to a user,
such e-mail is NOT confidential, 7and
is identical in nature to that information generally available to the
public and news media.
In certain instances, a user may have the opportunity to receive or create
a password to access or submit personally identifiable information. One
should not divulge a password to anyone, and the City will never ask a
user for a password in a telephone call, fax, e-mail or other form of
unsolicited communication. When a user is finished with an application
or applications that are password protected, such user should exit the
relevant page(s). If the browser used to access said password protected
pages is a publicly-accessible browser, users should close down the entire
session and, if applicable or possible, flush any temporary caches or
other areas where such a password might be stored subsequent to use.
The City has integrated industry standard or better
security measures and systems into the design, implementation and day
to day operation of NYC.gov and its underlying servers and networks. 8 Furthermore, the City maintains
ongoing efforts to identify and/or block unauthorized intrusions into
or onto NYC.gov, and to upload to or change information on or otherwise
cause damage to NYC.gov or the information resident hereon or submitted
Cookies are text files, or entries
in larger files, utilized to distinguish between visitors to a website,
and to track information during multiple visits to a website. The City
uses "temporary cookies" 10 on
some parts of NYC.gov, and such temporary cookies expire upon the end
of the browsing session. This website and NYC.gov generally,
do not use "persistent cookies." 11 However, if a user registers to use NYC.gov as a customized
portal, the City uses a persistent cookie to facilitate such customization. The City may also use persistent cookies to understand the distribution and patterns of unique and repeat visitors for 311 Online and other sites on NYC.gov to enhance their accessibility.
Internet web browsers may be customized to reject cookies, to only accept
or reject cookies by user intervention, or to delete cookies. Rejecting
and/or removing cookies, however, may lead to loss of functionality on
those NYC.gov pages requiring cookies to function fully. Additionally,
if a user has created a customized version of NYC.gov, the City will create
a cookie that contains the user's unique identifier and indicator for
any custom content modules requested and, if a user elected the "remember
me" option for signing in to NYC.gov, the cookie will contain a user's
password. Deletion of such a cookie could result in the loss of one's
customized NYC.gov portal settings.
Web Bugs (a/k/a Web Beacons)
NYC.gov does not use web bugs12 on
its web pages or in any html e-mail generated by use of the portal, or
otherwise sent from NYC.gov, for any purpose other than to identify site
performance needs; to ensure compatibility with the technology used by
NYC.gov's visitors, and to generally add and improve services offered
No applications on NYC.gov specifically solicit information from minors
or seek to determine whether the visitor is a minor. Consequently, because
such information will not be specifically identified as being from minors,
users of NYC.gov should be aware that personally identifiable information
submitted to NYC.gov by minors will be subject to being treated in the
same manner as information given by an adult and may become subject to
The City strongly believes that parental supervision is an important factor
in Internet use by minors. Therefore, NYC.gov asks parents to guide their
minor children when children are asked to provide any personal information
online. NYC.gov further asks that children ask for and receive their parent's
permission before providing any information online.
Any agency providing personally identifiable health care information via
NYC.gov will be required to certify that its health care data handling
and security procedures are compliant with the Health Insurance Portability
and Accountability Act of 1996 ("HIPAA"). If such data and security services
are provided to such agency(ies) by a third-party provider, the agency(ies)
shall be responsible for such third party's compliance with HIPAA.
Third Party Links
NYC.gov provides links to, and may be linked from, local, State and federal
government agencies, and from, or to, other websites. The existence and/or
provision of those links neither constitutes nor implies endorsement of
the destination or departure website(s) or of the content, viewpoint,
accuracy, opinions, policy(ies), product(s), accessibility or privacy
policy of said destination or departure website(s). Nor does any link
between NYC.gov and a third-party website imply sponsorship of such website,
or the creator of such website.
Some content on portions of
NYC.gov resides on servers run by third parties. 13 Each
Any agency using a third-party host, ISP, ASP or other combination of
third-party transport, storage, content or application provision services
shall be responsible for such third party's compliance with NYC.gov's
The content of NYC.gov's webpages is copyrighted, and contain some third
party images/graphics that are used with permission. Users are notified,
therefore, that one should presume the need to obtain permission from
the copyright holder before reproducing or otherwise using images/graphics
from this website.
NYC.gov may change this policy from time to time, and reserves the
right to do so without notice.
||Privacy Statement Footnotes
IP address is a numeric value assigned to an Internet Service Provider,
a computer network, an individual computer or router, or a firewall (collectively,
"users") so that other computers on the Internet may direct Internet message
or other traffic to such users. Until the IP addressing system is changed,
an IP address will take the form of XXX.XXX.XXX.XXX, where the X's are
numbers between 1 and 9, and 0 for some positions.
2A Domain Name
is an alphanumeric value that represents the plain language (English or
such other local language as is relevant) translation of the IP address
assigned to a specific user or collection of users. For example, if a
user had an IP address of 188.8.131.52, the Domain Name that represented
that address might beWWW.HOME.COM.
and non-commercial marketing purposes include, for the purposes of this
policy, Unsolicited Commercial Electronic Mail (colloquially known as
"SPAM" e-mail), targeted e-mail for the purpose of selling products, or
the sale or exchange of personally identifiable information between parties
that anticipate receiving value in exchange for such information.
City of New York's duties and obligations toward its citizens are set
forth in the City Charter and in all applicable and relevant local, state
and federal law.
material you submit may be seen by various people. We may enter the information
you send into our electronic database, to share with our attorneys and
investigators involved in law enforcement or public policy development.
We may also share it with a variety of other government agencies enforcing
consumer protection, competition, and other laws. You may be contacted
by any of those agencies.
to Article 6 of NYS Public Officers Law 87, certain categories of information
may be exempt from such disclosure under FOIL including, but not limited
to, records whose disclosure would constitute an unwarranted invasion
of personal privacy under 89(2) of Article 6, or might endanger the life
or safety of any person.
is generally not secure against interception. If a communication is very
sensitive, or includes personal information like a bank account, charge
card, or social security number, it is more prudent to send such communication
by postal mail (i.e., "snailmail") instead.
City maintains user registration information behind a "firewall" and limits
accessibility to such information to only those few employees that have
special access rights to production systems. Sensitive information submitted
by users is transmitted by Secure Socket Layer ("SSL") technology and
site security purposes and to ensure that this service remains available
to all users, the City employs software programs to monitor network traffic
to identify unauthorized attempts to upload or change information, or
otherwise cause damage. Unauthorized attempts to upload information or
change information on this service are strictly prohibited and may be
punishable under the Computer Fraud and Abuse Act of 1986 and the National
Information Infrastructure Protection Act, and such other federal, state
or local law as is applicable.
or "Session Cookies" are cookie files that last or are valid only during
an active communications connection, measured from beginning to end, between
computer or applications (or some combination thereof) over a network.
cookies are cookie files that remain upon a user's hard drive until affirmatively
removed, or until expired as provided for by a pre-set expiration date.
web bug is a clear, camouflaged or otherwise invisible graphics image
format ("GIF") file placed upon a web page or in hyper text markup language
("HTML") e-mail and used to monitor who is reading a web page or the relevant
email. Web bugs can also be used for other monitoring purposes such a
profiling of the affected party.
third parties are computers, computer networks, ISPs, or application service
providers ("ASPs") that are non-governmental in nature and have direct
control of what information is automatically gathered, whether cookies
are used, and how voluntarily provided information is used.