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NYC.gov Always Open
West Village, Manhattan. Photo Credit: Katie Klith
Residents Business Visitors Government Office of the Mayor
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NYC.gov Always Open
Residents Business Visitors Government Office of the Mayor
NYC.gov Feedback Form
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NYC.gov Always Open


Thank You for visiting out our online Feedback page. We want NYC.gov to be as helpful and informative as possible. Your comments will assist us in meeting this goal and better serving visitors. Please take a few moments to answer the questions below.

If you've encountered any technical difficulties (e.g., problems loading a page, getting to a page, various browser errors) using our site, please complete the form below. Note links within the questions on the form - these will provide explanations of terms and instructions on potentially solving your problem.

If this form does not meet your requirements for reporting a problem or issue, please complete our message form or search for a specific service form. Thank you.

* indicates a required field

* Please provide the URL of the page(s) you experienced difficulties with - this field must be filled in.

Please provide the error message (if one was displayed).
What type of browser are you using?

 Do you have Javascript enabled?
Yes  
No  
Unsure		 Do you have cookies enabled?
Yes  
No  
Unsure
Are you using a personal firewall?
Yes   No		 If you are using a firewall, what type/version?
Are you using blocking software?
Yes   No		 If you are using blocking software, what type/version?
What operating system are you using?
 * Please describe the problem you experienced in as much detail as possible.
* Name
* City
 * State
* Country
* Email Address

THANK YOU
for taking the time to fill out this form.

Last updated December 15, 2004

 

 

Troubleshooting

Javascript Enabled: To ensure that some Web pages and/or applications function properly, you may need Javascipt "enabled" in your browser. By default Javascript is enabled in major browsers, but if you are unsure and get a message asking that Javascript be enabled, follow these steps: In Netscape, click Edit > Preferences from the "Catagory" box, click "Advanced" on the right you will see a number of options including Enable Javascript - be sure this is checked ("x").

In Internet Explorer, click Tools > Internet Options - Then choose the Security tab. Choose Internet as the zone for which you want to change security and then click the Custom Level button at the bottom of the window. The options for enabling/disabling Javascript will be near the end of the list of options.
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Cookies Enabled: To ensure that some Web pages and/or applications function properly, you may need cookies "enabled" in your browser. By default cookies are enabled in major browsers, but if you are unsure and get a message asking that cookies be enabled, follow these steps: In Netscape, click Edit > Preferences from the "Catagory" box, click "Advanced" on the right you will see a number of options in a cookie box, including Accept Cookies, Accept Only Cookies That Get Sent Back to their Originating Server, Disable and "Warn Me Before Accepting Cookies" - it is preferable to select "Warn Before Accepting" and "Accept Only Cookies That Get Sent Back to their Originating Server."

In Internet Explorer, click Tools > Internet Options - then choose the Security tab. Choose Internet as the zone for which you want to change security and then click the Custom Level button at the bottom of the window. It is preferable to select "Accept Cookies" and "Accept Session Cookies."
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Browser: NYC.gov develops their pages and applications for IE 4+ and Netscape 4.7+ as a benchmark. If you are using a version earlier than those mentioned or an alternative browser, you may need to install or upgrade to the most recent version of Internet Explorer or Netscape.
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Personal Firewalls: A personal firewall is an application used to protect Internet-connected computers from intruders. Personal firewalls are typically used with "always-on" connections such as DSL or cable modems. While sometimes a neccessary component of a safe computer environment, personal firewalls may interfere with accessing some online applications.
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Blocking Software: Blocking or filtering software routes all of the data going to and from your computer through a proxy server (installed on your computer). The proxy server filters out requests to download data from ad servers. However, it may also modify HTML pages, removing JavaScript that appears to be used for advertising purposes - in doing so, some applications on NYC.gov may fail to function properly.
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URL: The address of a page on the World Wide Web. A URL follows these formats: "http://www.nyc.gov/html/hhc/html/whatsnew.html" or "http://home.nyc.gov/portal/index.jsp?pageID=nyc_home." The URL of any page can be found in Netscape in the "Netsite" bar, and in Internet Explorer in the "Address" bar.
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Error Message: Typically, when certain errors occur, an "error message" will be displayed in a new page or in a pop-up window - one of the more common messages, for example is "file not found."
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