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Industry Star of the Month

Jennifer Lenihan, Office of Film, Theatre and Broadcasting

Jennifer Lenihan December 3, 2012 - Customer service has always been very important to Jennifer Lenihan, this year���s recipient of the Mayor���s Excellence in Customer Service Award. Lenihan, who serves as the director of client relations and community outreach for the Office of Film, Theatre and Broadcasting, also oversees the agency���s annual Customer Service Week initiatives, working to remind the staff about the golden rule of customer service. ���We���ve all experienced bad customer service, and we know how that feels,��� she said. ���Treat customers as you���d like to be treated.���

That mantra helped Lenihan become the latest staffer from the agency to be recognized for her customer service. ���The staff of the OFTB is an incredible group of dedicated, hardworking and good-hearted people so to have those folks nominate me is the ultimate compliment,��� she said. ���I was surprised at how deeply honored I was. It also made me think about the hundreds of customers I���ve worked with over the years and how important city service is to me.

���Kind, helpful service is a goal worth striving for,��� she said. ���Good customer service is really just respect for other people.���

Among her myriad responsibilities that range from assisting productions shooting throughout the five boroughs to supervising the team of field representatives, she���s especially proud of her work with the ���Made in NY��� PA Training Program, teaching the participants how to apply for permits, work with the City and effectively and politely engage with residents in the neighborhood. During the interactive training sessions, Lenihan and the OFTB staff encourage PAs-in-training to solve different on-location situations by coming up with ways to address residents��� needs in a friendly manner, further emphasizing the importance of customer service.

According to Lenihan, celebrating Customer Service Week each year has had a great impact on the staff and customers. Over the years, Lenihan has organized trivia games for the customers and staff to interact with each other and sent daily emails with inspiring quotes to motivate the staff, among many other activities.

Originally from Albany, Lenihan���s path to the Office of Film, Theatre and Broadcasting has its roots in, of all things, a movie about a mermaid. As a child, her parents would bring the family into New York City, and during one particularly memorable day, they came across film trailers outside Central Park. After learning it was the film Splash out on location, the family stayed to watch, and Lenihan not only got a glimpse of the director Ron Howard, but also got to meet the film���s star, Tom Hanks, who came out of his trailer and spoke with Lenihan and her family.

���I remembered thinking, ���New York is a magical place,������ she said. ���How amazing is it that they���re making a movie right here in the middle of the City?��� That planted the seed for what would become Lenihan���s future career.

After graduating from college, Lenihan was still interested in the world of film and television and applied for an internship with the Office of Film, Theatre and Broadcasting. The internship quickly turned into a permanent position, and Lenihan has been with the agency since December 1995, starting as the insurance/permit coordinator at the front desk and becoming the director of the production, before taking on her current role. ���It never gets boring.���

Lenihan is also a marathon runner and has traveled around the world from South America to Asia. Especially while on vacation, Lenihan appreciates the importance of customer service, saying that Jordan offered the friendliest welcome and atmosphere.

���Good customer service has the power to change the world because it���s something that affects everyone,��� she said. ���Kindness is contagious.���

Industry Star


Margarita Acevedo, Mayor's Office of Film, Theatre and Broadcasting
John Battista, Mayor's Office of Film, Theatre and Broadcasting
Tom Reidy, Madison Square Park
Steven Holtzman, Canal Creatures Productions

2012
Jennifer Lenihan, Office of Film, Theatre and Broadcasting
Lynne Meadow, Manhattan Theatre Club
Thomas O'Donnell, Local 817
Katy Finch, Brooklyn Workforce Innovations
Meredith Conti, Grand Central Terminal


2011
Gino Lucci, Picture Cars East
Habibah Ali-Love, OFTB
McCord Fitzsimmons, Former OFTB Intern
Lis Pearson, New York Public Library
Veronica Miles, EcoSet
Lisa Rubin, Hudson River Park Trust
Mari Jo Winkler, PGA Green
Michael Super, Coney Island, Parks and Recreational Manager
Caroline Stephenson, NYC Economic Development Corporation
Lisa Lucas, Tribeca Film Institute


2010
Harriet Taub, Material for the Arts
David Moy, OFTB
Fred Cerullo, Grand Central Partnership
Marge Feinberg, DOE
Nate Grove, Marinas
Frank Gribbon, FDNY
Jeffrey Sangrund, Brooklyn Bridge Park
Javonne Parker, Staten Island Ferry
Justin Green, Build It Green! NYC
Tom Ross, "Law & Order: Criminal Intent"
Eric Peterson, Randall's Island
Connie Fitzgerald, Department of Environmental Protection


2009
Joey Violante, Technicolor
Stephanie Argamaso, OFTB
Vito Turso, DSNY
Elizabeth Rapuano, Governor's Island
Estelle Cooper, Flushing Meadows Corona Park
Alvah Holmes, Former MOFTB Intern
Dana Kuznetzkoff, Line Producer
Eva Radke, Film Biz Recycling
Karen Meyerhoff, Guggenheim
Meredith Rothstein, Roseland Ballroom
Charlotte St. Martin, The Broadway League


2008
The Artists Company
Celina Sze, OFTB
Sharon Jensen, The Alliance for Inclusion in the Arts
Terence Gray, New York Television Festival
Sam Levy, Summer Play Festival
Wes French, General Services Administration
Tom Maiorano, Brooklyn Navy Yard
Joan Cooney, South Street Seaport
Jeannine Marotta, Staten Island Economic Development Corporation
Brooke Smy, Tishman Speyer
Elliott Kerman, Tax Credit Accountant


2007
Matthew Kania, Assistant Location Manager
Lieutenant Joe Lassen, Movie/TV Unit
In Memoriam - Nancy Littlefield
Ivory Henderson-Robb, Department of Transportation
Jack Powers, New York City Economic Development Corporation
Robin Forst, Lower Manhattan Construction Command Center
Kitty Preston, CUNY Locations
Liz Carollo, Greenmarket
Donna Masly, Roosevelt Island Operating Corporation
Sean Jones, New York City Department of Corrections
Sheila Greene, NYCHA


2006
Ralph Musolino, Parks and Recreation
Rick Cotton, NBC Universal
Joe Fontao, Location Manager
Gretchen McGowan, HDNet Films/Open City Films
Tim Tompkins, Times Square Alliance
Erika Feldman, Theatre Row
Vin Lenza, Staten Island Development Corporation
Tristan Assent, "Made in NY" PA
Denise Motta, New York City Economic Development Corporation
Terry Lawler, New York Women in Film and Television
Monty Ross, 40 Acres and a Mule


2005
Pat White, Local 764
Michelle Byrd, Independent Feature Project
Matt Miller, AICP
Kyle McCarthy, MTA Metro-North
Jeannette Pinero, Department of Correction
Bambi Brook, Dawn Animal Agency
Andy Nagy, NYCHA
Juan Rosario, HPD
James J. Claffey, Jr., IATSE Local One
Mac Brown, Producer
Cheryl Hodge, VTU
Llewellyn Wells, Executive Producer
Lawrence Major, Parks and Recreation


2004
Ken Konfong, Economic Development Corporation
Whoopi Goldberg, Actress/Producer
Caroline Baron, FilmAid International
Thomas O'Donnell Sr., Local 817
Drew Jiritano, Special Effects Coordinator
Carla Rajj, Location Manager
Al Cerullo, Film Pilot
James Lauer, FDNY
Dan Mercado, Parks and Recreation
Rebecca Seale, DCAS
Alberteen Anderson, MTA
Joseph Ellis, NYPD
Peter Basich, DOT
Richie Silverman, NYPD