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Margarita Acevedo, Mayor���s Office of Film, Theatre and Broadcasting

November 4, 2013 - For Margarita Acevedo, permit coordinator at the Office of Film, Theatre and Broadcasting, customer service has always been a team effort. That’s part of the reason why she was so touched to be recognized by her co-workers as this year’s recipient of the Mayor’s Excellence in Customer Service Award.

“Customer service is a team effort because I don’t consider us just co-workers,” said Acevedo. “I consider us family. We know each other so well.”

On October 23, Acevedo joined honorees from other City agencies at a ceremony presided over by Mayor Bloomberg at the Emigrant Savings Bank to recognize their customer service efforts. Acevedo received a certificate and had the chance to get her photo taken with the Mayor.

Raised in Hell’s Kitchen near Times Square, Acevedo didn’t encounter much filming on the streets of New York City growing up. “I remember Die Hard filming a driving scene when I was younger.” With the current profusion of films and TV shows choosing New York City as their backdrop, the sight of production is now a familiar one to New Yorkers.

Acevedo started with the Office of Film, Theatre and Broadcasting in September 2005, working with customers and helping them fill out their permits to film on location in New York City. “My job is to execute the process as quickly as possible,” she said.

Her favorite part of her work is when productions are orchestrating simulated explosions or staged emergency response scenes. “We’re able to work with other agencies to make it happen,” she said. She also enjoys seeing the finished project. “It’s amazing.”

Among the various productions she’s worked with the FX series “Rescue Me” and the feature film Enchanted stand out as some of the most memorable. “Rescue Me” offered many scenes recreating fire response, and Enchanted, with its elaborate choreographed sequence involving hundreds of extras in Central Park, provided Acevedo with plenty of opportunities for logistical coordination.

When it comes to customer service, Acevedo’s guiding principle is always to remember to listen. “Sometimes the client doesn’t know how to ask for the information they want,” she explained. By paying attention to the various details they’re describing, Acevedo is able to provide them with the info they’re requesting. She also keeps various resources, like contact information, easily accessible so she can quickly and efficiently help customers.

She also knows she has the support of her co-workers. “We rely on each other,” she said.

Since June, Acevedo has been training for her first marathon and completed the New York City Marathon on November 3. “I’m dedicating the run to MOFTB.”

Industry Star

Margarita Acevedo, Mayor's Office of Film, Theatre and Broadcasting
John Battista, Mayor's Office of Film, Theatre and Broadcasting
Tom Reidy, Madison Square Park
Steven Holtzman, Canal Creatures Productions

Jennifer Lenihan, Office of Film, Theatre and Broadcasting
Lynne Meadow, Manhattan Theatre Club
Thomas O'Donnell, Local 817
Katy Finch, Brooklyn Workforce Innovations
Meredith Conti, Grand Central Terminal

Gino Lucci, Picture Cars East
Habibah Ali-Love, OFTB
McCord Fitzsimmons, Former OFTB Intern
Lis Pearson, New York Public Library
Veronica Miles, EcoSet
Lisa Rubin, Hudson River Park Trust
Mari Jo Winkler, PGA Green
Michael Super, Coney Island, Parks and Recreational Manager
Caroline Stephenson, NYC Economic Development Corporation
Lisa Lucas, Tribeca Film Institute

Harriet Taub, Material for the Arts
David Moy, OFTB
Fred Cerullo, Grand Central Partnership
Marge Feinberg, DOE
Nate Grove, Marinas
Frank Gribbon, FDNY
Jeffrey Sangrund, Brooklyn Bridge Park
Javonne Parker, Staten Island Ferry
Justin Green, Build It Green! NYC
Tom Ross, "Law & Order: Criminal Intent"
Eric Peterson, Randall's Island
Connie Fitzgerald, Department of Environmental Protection

Joey Violante, Technicolor
Stephanie Argamaso, OFTB
Vito Turso, DSNY
Elizabeth Rapuano, Governor's Island
Estelle Cooper, Flushing Meadows Corona Park
Alvah Holmes, Former MOFTB Intern
Dana Kuznetzkoff, Line Producer
Eva Radke, Film Biz Recycling
Karen Meyerhoff, Guggenheim
Meredith Rothstein, Roseland Ballroom
Charlotte St. Martin, The Broadway League

The Artists Company
Celina Sze, OFTB
Sharon Jensen, The Alliance for Inclusion in the Arts
Terence Gray, New York Television Festival
Sam Levy, Summer Play Festival
Wes French, General Services Administration
Tom Maiorano, Brooklyn Navy Yard
Joan Cooney, South Street Seaport
Jeannine Marotta, Staten Island Economic Development Corporation
Brooke Smy, Tishman Speyer
Elliott Kerman, Tax Credit Accountant

Matthew Kania, Assistant Location Manager
Lieutenant Joe Lassen, Movie/TV Unit
In Memoriam - Nancy Littlefield
Ivory Henderson-Robb, Department of Transportation
Jack Powers, New York City Economic Development Corporation
Robin Forst, Lower Manhattan Construction Command Center
Kitty Preston, CUNY Locations
Liz Carollo, Greenmarket
Donna Masly, Roosevelt Island Operating Corporation
Sean Jones, New York City Department of Corrections
Sheila Greene, NYCHA

Ralph Musolino, Parks and Recreation
Rick Cotton, NBC Universal
Joe Fontao, Location Manager
Gretchen McGowan, HDNet Films/Open City Films
Tim Tompkins, Times Square Alliance
Erika Feldman, Theatre Row
Vin Lenza, Staten Island Development Corporation
Tristan Assent, "Made in NY" PA
Denise Motta, New York City Economic Development Corporation
Terry Lawler, New York Women in Film and Television
Monty Ross, 40 Acres and a Mule

Pat White, Local 764
Michelle Byrd, Independent Feature Project
Matt Miller, AICP
Kyle McCarthy, MTA Metro-North
Jeannette Pinero, Department of Correction
Bambi Brook, Dawn Animal Agency
Andy Nagy, NYCHA
Juan Rosario, HPD
James J. Claffey, Jr., IATSE Local One
Mac Brown, Producer
Cheryl Hodge, VTU
Llewellyn Wells, Executive Producer
Lawrence Major, Parks and Recreation

Ken Konfong, Economic Development Corporation
Whoopi Goldberg, Actress/Producer
Caroline Baron, FilmAid International
Thomas O'Donnell Sr., Local 817
Drew Jiritano, Special Effects Coordinator
Carla Rajj, Location Manager
Al Cerullo, Film Pilot
James Lauer, FDNY
Dan Mercado, Parks and Recreation
Rebecca Seale, DCAS
Alberteen Anderson, MTA
Joseph Ellis, NYPD
Peter Basich, DOT
Richie Silverman, NYPD