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Department of Consumer Affairs
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Contact DCA


Send a message to DCA 

Consumers: File a complaint online

Businesses: Live Chat with a DCA representative (open 9:30 a.m. to 5:00 p.m. weekdays, except holidays)

Submit a Freedom of Information Law (FOIL) request 

Submit a request for accommodation under the Americans with Disabilities Act (ADA)


 or 212-NEW-YORK outside the five boroughs

Call 212-436-0042 or e-mail 

New York City Department of Consumer Affairs
42 Broadway
New York, NY 10004
DCA Licensing Center – 5th floor;
Consumer Complaints – 9th floor;
Collections – 9th floor;
Paid Sick Leave Division – 11th floor

Click here for map
 to Rector Street;   to Wall Street;   to Wall Street;   to Broad Street;  to Rector Street

Monday         9:00 a.m. to 5:00 p.m.
Tuesday        9:00 a.m. to 5:00 p.m.
Wednesday   8:30 a.m. to 5:00 p.m. *Consumer Complaints open at 9:00 a.m.
Thursday       9:00 a.m. to 5:00 p.m.
Friday           9:00 a.m. to 5:00 p.m.
Closed on weekends and major 

DCA Adjudication (administrative hearings) 
66 John Street, 11th floor
New York, NY 10038

Click here for map
  to Fulton Street;   to Broadway-Nassau Street;   to Fulton Street 

Hours: Monday through Friday from 8:30 a.m. to 4:30 p.m.

DCA Bureau of Weights and Measures Testing Station
245 Meserole Avenue
Brooklyn, NY 11222

Click here for map
 to Nassau Avenue

*Before visiting the Testing Station, call 311 to schedule an appointment on weekdays between 9:00 a.m. to 2:00 p.m. 











  New York City employees are not allowed to ask for or accept anything of value, such as money, gifts, or tips for doing their job. To report corruption, contact the NYC Department of Investigation by visiting DOI online.