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Department of Consumer Affairs
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Contact DCA


Send a message to DCA 

Consumers: File a complaint online

Businesses: Live Chat with a DCA representative (open 9:30 a.m. to 5:00 p.m. weekdays, except holidays)

Submit a Freedom of Information Law (FOIL) request 

Submit a request for accommodation under the Americans with Disabilities Act (ADA)


 or 212-NEW-YORK outside the five boroughs

Call 212-436-0042 or e-mail 

If your business received a violation from DCA, you can speak with DCA’s Legal Ombudsman who can help you with basic compliance and legal questions.

  • Call 311 for the Legal Ombudsman Helpline for Businesses.
  • E-mail
  • Visit DCA (address below), 9th floor, during Legal Ombudsman Hours: Monday, 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m.; Wednesday, 8:30 a.m. to 1:00 p.m. and 2:00 p.m. to 4:30 p.m. You do not need an appointment. 

New York City Department of Consumer Affairs
42 Broadway
New York, NY 10004

DCA Licensing Center – Lobby 
Consumer Complaints – 9th floor
Collections – 9th floor
Paid Sick Leave Division – 11th floor

Monday         9:00 a.m. to 5:00 p.m.
Tuesday        9:00 a.m. to 5:00 p.m.
Wednesday   8:30 a.m. to 5:00 p.m. *Consumer Complaints open at 9:00 a.m.
Thursday       9:00 a.m. to 5:00 p.m.
Friday           9:00 a.m. to 5:00 p.m.

Closed on weekends and check our holidays/closings page for additional scheduled office closures.

Click here for map
 to Rector Street;   to Wall Street;   to Wall Street;   to Broad Street;  to Rector Street

DCA Adjudication (administrative hearings) 
66 John Street, 11th floor
New York, NY 10038

Hours: Monday through Friday from 8:30 a.m. to 4:30 p.m.

Click here for map
  to Fulton Street;   to Broadway-Nassau Street;   to Fulton Street 


DCA Bureau of Weights and Measures Testing Station
245 Meserole Avenue
Brooklyn, NY 11222

Click here for map
 to Nassau Avenue

*Before visiting the Testing Station, call 311 to schedule an appointment on weekdays between 9:00 a.m. to 2:00 p.m. 












  New York City employees are not allowed to ask for or accept anything of value, such as money, gifts, or tips for doing their job. To report corruption, contact the NYC Department of Investigation by visiting DOI online.