If one of your customers contacts your business directly with a complaint, try to resolve it yourself first.
If a consumer files a complaint with DCA, we will follow the steps below.
After DCA reviews a complaint against your business, we will contact you by mail or phone to get your side of the story.
Note: All licensees must respond to DCA within 20 days. If you do not respond, DCA may issue a violation to your business.
A DCA mediator will work with you and the consumer to try to resolve the complaint quickly.
DCA is able to reach a successful resolution between you and the consumer.
You and the consumer were unable to reach a successful resolution. In some cases:
The complaint is heard by a judge at an administrative hearing at DCA’s Adjudication Tribunal.
Download Administrative Hearings—A Guide for Businesses in EnglishEspañol Kreyòl Ayisyen한국어
OR
The consumer has the option to bring the matter to court.
