Some NYC.gov users may experience
an error when trying to submit an on-line form. In most cases the issue
can be traced to internet security products installed on your PC or network
such as Norton Personal Firewall or Zone Alarm
Pro".
If you are using Norton Personal Firewall please take
the following steps:
STEP 1: Open the Norton Internet security panel. From
the "Options" drop-down list select "Internet Security.
STEP 2: Select the "Web Content" tab and click the
"Add Site" Button.
STEP 3: Type in the URL of our Website www.nyc.gov
in the "New Site/Domain" dialog window and click "OK when finished.
STEP 4: After NYC.gov
has been added, make sure that the URL (www.nyc.gov) is highlighted
in the list on the left. Under the "Global Settings" tab on the right,
in the "Information about visited sites" section, be sure to un-check
the box for "Use Default Settings" and select the "Permit" button. Next,
click the "OK" button.
If you are using the Zone
Alarm Pro" Product, to enable NYC.gov
website to verify the Request Headers Information please take the following
steps:
STEP 1: Click "Privacy."
STEP 2: Click "Cookie Control."
STEP 3: Click "Custom."
STEP 4: Un-check "Remove private header information."
These steps will allow NYC.gov scripts to verify that you are submitting
a form that resides on an NYC.gov
Server.
If you are using a security product similar to those mentioned above,
please consult the product instructions to allow the Request Headers information
to be sent through the Internet to NYC.gov�s
server.
Contact your Internet Service Provider�s (ISP) support desk if you believe
your ISP is blocking the Request Headers.
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