This webpage contains information for smartphone app companies that are interested in obtaining a license to provide an E-Hail app service for New York City passengers and drivers. To learn more about E-Hail, please click here.
Step 1: Submit Application
- Application: Use this checklist to keep track of all application requirements
- Requirements: Please refer to Chapter 78 for more information.
- Email email@example.com to book an appointment to file your application and all supporting documentation at our Licensing facility in Long Island City.
Step 2: Documentation Review
- TLC staff will review the application and business documentation.
- TLC staff will also review the system description for detailed affirmation that the system meets all requirements.
- Please note that if your company offers E-Payment, the app must integrate with the TPEP and LPEP systems.
- You will be contacted by the TLC staff for any questions, clarifications, or required modifications.
Step 3: System Demonstration
- After TLC staff approves documentation, applicants will provide the TLC an in-person demonstration of their system.
- At this point, your company will be assigned a point-of-contact that you will work with while the TLC is testing your app for compliance.
Step 4: System Testing
- Before TLC will begin testing your system you must ensure the following:
- All intended functionality is present and all development is complete,
- The system has passed your company’s internal QC
- The TLC has been given access to a test environment in one the following ways:
- The TLC can download the system on its own devices and able to create driver and passenger test credentials
- Your company provides one unit with the driver-side system preloaded and another unit with the passenger-side system preloaded.
- TLC staff will use its test credentials to test all functionality that can be reviewed in-office. If the system passes these tests, TLC staff will use a TLC-owned vehicle to test the remaining functionality.
- TLC staff will perform all tests on its own, without a company representative.
Step 5: Approval
- After your system has passed all testing, your company will be approved as a licensed DSP and will appear on the TLC’s list of current licensees. The TLC will keep all test credentials and test units, as applicable.
Detailed E-Hail Specs:
E-Hail licensees are required to capture and transmit trip data. Trip data is to be submitted via an applicant-hosted SFTP as a zipped CSV files. Files are due every Thursday at 3:00 PM covering the Monday and Sunday prior.
File specification: Please click here
The file naming convention is: EHXXXXX_YYYYMMDD_YYYYMMDD.csv
Questions? Write us! firstname.lastname@example.org