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Medallion Taxicab Passenger Bill of Rights

As a taxi rider, you have the right to:

  • A driver who has and uses E-ZPass at all toll crossings that accept it, and who charges passengers the discounted E-Z Pass rate;
  • Pay for your ride with credit/debit card;
  • Go to any destination in NYC, Westchester, Nassau, or Newark Airport;
  • Direct the route taken: The most direct route or one of your choice;
  • A safe and courteous driver who obeys all traffic laws;
  • A knowledgeable driver who speaks English and knows City geography;
  • Air conditioning or heat on request;
  • A noise free trip: no horn honking or radio;
  • Clean air. smoke and scent free air;
  • Working seatbelts for all passengers;
  • A clean taxicab: interior, exterior and partition;
  • Be accompanied by a service animal;
  • A driver who does not use a cell phone while driving (hand-held or hands free);
  • Decline to tip for poor service. 

If you feel your rights were violated by a taxicab driver please Submit a Consumer Complaint.

Take your receipt.

Visit 311 Online for additional information.


Taxicab Rider Bill of Rights in…DERECHOS DE LOS PASAJEROS DE TAXI

Taxicab Rider Bill of Rights in…ПРАВА ПАССАЖИРА ТАКСИ

Taxicab Rider Bill of Rights in…計程車乘客的權利